Raevyn Cramer Cain
Richmond,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Also Motivated and detail-oriented marketing professional with flexible and versatile nature. Proficient at maintaining sense of humor under pressure. Branding and social media expert.
Overview
2
2
years of professional experience
Work History
Preschool Teacher
Children Of America
06.2023 - Current
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Front Desk Agent
The Residence Inn By Marriott
11.2022 - Current
- Ensure guest satisfaction
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Agent
The Berkeley Hotel
12.2021 - 11.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Retail Sales Associate
PEIRCING PAGODA
10.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Arts - Mass Communications
Virginia State University
Petersburg, VAHigh school diploma -
Nansemond River High School
Suffolk, VASkills
- Communications Management
- Interactive Media
- Social Development
- Guest Services
- Cash Handling
- Sales Expertise
- Problem-Solving Skills
- Customer Service
- Effective Planning
- Conflict and Issue Documentation
- Corrective Actions
- Positive Reinforcement Strategies
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Preschool Teacher
Children Of America
06.2023 - Current
Front Desk Agent
The Residence Inn By Marriott
11.2022 - Current
Front Desk Agent
The Berkeley Hotel
12.2021 - 11.2022
Retail Sales Associate
PEIRCING PAGODA
10.2021 - 02.2022
Bachelor of Arts - Mass Communications
Virginia State University
High school diploma -
Nansemond River High School
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