RAEYA JORDAN
Clarksville,USA
Summary
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Overview
19
19
years of professional experience
Work History
Care Mananger
Mental Health Coop
09.2025 - Current
- Coordinated individualized care plans for clients, ensuring alignment with mental health treatment goals.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided crisis intervention and de-escalation strategies to manage acute mental health situations effectively.
- Developed training materials for staff on best practices in care management and client engagement techniques.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
Probation Officer II
STATE OF TENNESSEE
02.2009 - Current
- Managed a caseload of over 230 clients.
- Supervised youth and adults clients.
- Supervised a total of five interns within the company.
- Certified in LSCMI, which makes periodic reviews of risk and needs assessments.
- Exchanges information with local mental health centers, rehabilitation services, and employment services.
- Developed case management plans for clients, including referrals to community resources and services.
- Supervise treatment plans in order to properly classify clients and prepare recommendations for discharge.
- Research clients' criminal records, mental health, education history in order to decrease recidivism and to protect public safety.
- Counsel and refer offenders to educational programs (GED and college).
- Follow up on clients adjustment by making periodic visitations or telephone contacts to the residence, place of employment, school, family, or treatment agencies.
- Discusses solutions for the clients' personal problems posed during periodic interviews.
- Participate in Victims Rights Programs.
- Collects facts gathered from witnesses, victims, arresting officer's reports, and district attorney's files.
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Facilitated group counseling sessions focusing on anger management, substance abuse, and life skills.
- Administered drug tests to ensure adherence to substance abuse policies.
- Maintained accurate records of all interactions and interventions with probationers.
- TDOC Probation Officer II, where I received an agency award for 17 years of service within the state of Tennessee.
Managed Care Operator
STATE OF TENNESSEE
01.2008 - 01.2009
- Managed caseload volume of Tenn Care children under the age of 3 to 6
- Convey detail summary of Tenn Care Insurance benefits for the youth.
- Scheduled appointment with Doctors offices for patients.
- Followed up with patients to insure the yearly exam (Well child check ups) for the youth were completed.
- Received 2 months in roll highest appointments sets and highest completion of Well child check up for over 90 children.
- Prepared complex reports for manage care organizations and insurance companies, ensuring full compliance and agency requirements and tight deadlines.
Education
Bachelor of Science - Sociology And Africana Studies
Tennessee State University
Nashville, TN12-2006
Skills
- Case Management (Highest Stats, Highest Face to Face Seen
- Risk assessment,Treatment planning
- Victim advocacy, Client counseling
- Community resource networking
- Compliance monitoring
- Conflict resolution
- Team leadership
- Initial trauma life support (ITLS)
- Court Advocate
Timeline
Care Mananger
Mental Health Coop
09.2025 - Current
Probation Officer II
STATE OF TENNESSEE
02.2009 - Current
Managed Care Operator
STATE OF TENNESSEE
01.2008 - 01.2009
Bachelor of Science - Sociology And Africana Studies
Tennessee State University