RAFAEL ULISSES DOS SANTOS DA CRUZ
Central Falls
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Aviation professional prepared to excel in a supervisory role. Expertise in managing ground operations and ensuring adherence to safety protocols. Known for strong team collaboration and adaptability to dynamic work conditions. Skills include leadership and operational efficiency, valued by employers.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Ramp Agent Supervisor
American Airlines
Brockton, MA
09.2023 - Current
- Managed efficient loading, unloading, and securing of cargo through effective oversight of ground crews.
- Controlled movement of aircraft to and from designated locations by pushing or towing with ramp equipment.
- Operated ground support equipment, including tow tractors, tugs, and belt loaders, ensuring safe and timely transport of aircraft.
- Ensured correct weight distribution in the aircraft by following load plans carefully.
- Controlled aircraft movement to and from designated locations by pushing or towing with ramp equipment, facilitating smooth operations.
- Performed visual inspections of aircraft prior to departure for potential damage or hazards.
- Oversaw loading, unloading, and securing of cargo, enhancing team coordination and operational efficiency.
- Supervised ramp operations, ensuring compliance with safety and security protocols.
- Trained and mentored new staff on operational procedures and best practices.
Package Handler Supervisor
UPS
Brockton, MA
08.2020 - 10.2023
- Handled over 600 packages per hour, consistently exceeding quotas.
- Evaluated staff performance, provided feedback, and established personal development goals to enhance team capabilities.
- Coached new employees on company policies, procedures, and software systems to ensure smooth onboarding and integration.
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Trained and mentored new package handlers, fostering a team-oriented work environment.
Delivery Driver
FedEx
Middleborough, MA
01.2022 - 03.2022
- Delivered exceptional service, exceeding customer expectations.
- Executed on-time deliveries, ensuring adherence to strict schedules.
- Secured loads, minimizing risk of damage to goods during transport.
- Maintained accurate records of deliveries and pickups using FedEx tracking systems.
- Operated delivery vehicles efficiently to ensure timely package distribution.
Clinical Secretary
Brockton Neighborhood Heath Center
Brockton, MA
03.2021 - 07.2021
- Facilitated patient flow through efficient management of check-in, check-out, and payment procedures.
- Supported billing process by securing insurance authorizations for procedures and tests requested by attending physicians.
- Answered patient phone inquiries, providing information and assistance.
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Facilitated communication between healthcare providers and patients to ensure seamless care delivery.
Crew Member Team Leader
Dunkin' Donuts
Needham, MA
09.2018 - 01.2020
- Developed strategies that enhanced customer satisfaction and boosted sales performance.
- Managed cash transactions with precision, including register openings, change-making, and end-of-shift closings.
- Managed inventory of supplies and tools during shifts to ensure operational efficiency.
- Led team in efficient service delivery during peak hours, enhancing customer satisfaction.
- Trained new crew members on operational procedures and company standards, fostering a collaborative environment.
Education
GED - Business Management
Massasoit Community College
BrocktonSkills
- Ground support technology
- Ground operations
- Operational multitasking
- Analytical skills
- Attention to detail
- Incident reporting
- Operational efficiency
- Personnel supervision
- Ramp operations management
- Customer service
- Problem-solving
- Decision-Making
- Task prioritization
- Adverse weather response
- Time management
- Safety incident documentation
- Strong teamwork
- Aviation safety compliance
- Computer literacy
- Problem-solving
- Ramp safety oversight
- Workload management
Languages
English
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ramp Agent Supervisor
American Airlines
09.2023 - Current
Delivery Driver
FedEx
01.2022 - 03.2022
Clinical Secretary
Brockton Neighborhood Heath Center
03.2021 - 07.2021
Package Handler Supervisor
UPS
08.2020 - 10.2023
Crew Member Team Leader
Dunkin' Donuts
09.2018 - 01.2020
GED - Business Management
Massasoit Community College