Rafael
Tijiana,TBaja California
Overview
17
17
years of professional experience
Work History
Promotor Comunitario
Nuestra Casa of San Mateo County
09.2023 - 05.2025
- Serve as a trusted community resource, connecting families with health, housing, and social services.
- Provide outreach and education to Spanish-speaking communities, ensuring access to vital information.
- Collaborate with staff and volunteers to support local programs and events.
Food Distribution — Volunteer
Nuestra Casa of San Mateo County
09.2023 - 05.2025
- Assist with setup and distribution of food to hundreds of families in need.
- Provide direct customer service by greeting community members, answering questions, and ensuring fair distribution.
- Work in a team environment to organize supplies and maintain an efficient flow of service.
Community Advocate & Speaker
De-Bug, Santa Clara County
08.2023 - 05.2025
- Share personal story and lived experience in front of community groups, organizations, and advocacy groups.
- Engage with diverse audiences, adapting communication to build trust and understanding.
- Support events, gatherings, and workshops to strengthen community networks.
Bakery Manager /Baker
La Pasadita Bakery
08.2008 - 02.2018
- Provided exceptional service to customers by ensuring orders were processed accurately and on time.
- Managed daily operations including scheduling, inventory control, and training of staff.
- Resolved customer concerns quickly, ensuring repeat business and long-term satisfaction.
- Balanced multiple priorities in a fast-paced environment while maintaining high quality standards.
- Built strong rapport with customers, creating a welcoming and reliable service experience.
Education
GED -
State Department of Education
Redwood City, CA05-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer Service & Satisfaction
- Conflict Resolution & Problem Solving
- Communication (Phone, Email, Chat, Public Speaking)
- Order Processing & Inventory Management
- Team Leadership & Training
- Community Outreach & Advocacy
- Bilingual (English & Spanish)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Promotor Comunitario
Nuestra Casa of San Mateo County
09.2023 - 05.2025
Food Distribution — Volunteer
Nuestra Casa of San Mateo County
09.2023 - 05.2025
Community Advocate & Speaker
De-Bug, Santa Clara County
08.2023 - 05.2025
Bakery Manager /Baker
La Pasadita Bakery
08.2008 - 02.2018
GED -
State Department of Education