Rafael Acevedo Jr.

Work History

Tesla

01.2023 - Current

Managed high-priority projects related to Tesla's R&D facility, including infrastructure upgrades, equipment installations, and process improvement
Captured and reported weekly and monthly metrics on workplace requests, resulting in 10% increase in efficiency
Managed team of Workplace Coordinators and Workplace Associates, :
Analyzed project performance data to identify areas of improvement.
Planned, designed, and scheduled phases for large projects.

ADT

03.2020 - 03.2021

Scheduled engineering, installation, and subcontracting activities for CCTV installations on assigned Ross Store projects.
Acted as liaison between ADT and Ross Corporate Loss Prevention to ensure effective communication and collaboration.
Coordinated and tracked delivery of materials to job site, maintained construction schedule, and coordinated task scheduling with other trades.
Monitored performance of installers and partner/subcontractors, and kept superiors and subordinates informed of important project details.
Maintained all records of job status, including monitoring and tracking all partner agreements, certificates of insurance, and monthly billings. Prepared and submitted all required field reports for internal and external use.
Assisted in initial bidding process by providing past project insights and risk mitigation strategies.
Validated job sites to ensure that scope of work and all quality installation standards were being met.
Met project deadlines without sacrificing build quality or workplace safety.
Coordinated material procurement and required services for projects within budget requirements.

Google Via Adecco

01.2019 - 03.2020

Monitored and tracked project progress against schedules, utilizing Gantt charts to measure key milestones.
Reviewed CAD, PDF, and architectural drawings in relation to AV integration plans.
Maintained and created Statements of Work (SOWs) for 3rd party delivery partners, ensuring proper setup to work at Google.
Validated and maintained project tracking data using internal tools such as Workfront, MS Project as source of truth for department.
Managed work quotes from AV integrators, gathered approvals, and submitted purchase requests.
Worked with chosen AV integrators to secure materials and labor, and engaged vendors to vet quotes and ensure delivery of required goods and services.
Arranged site logistics (e.g., shipping, physical access) for AV integrators, and worked with regional facilities to receive and store gear while ensuring physical security arrangements for vendor access.
Ensured site preparedness for AV installation and worked with regional facilities to complete all punch list items prior to installation.

Google Via Milestone Technologies

03.2016 - 07.2018

Managed a team of 15 AV/IT site technicians at Google's Global Experience Centers, responsible for hiring, onboarding, training, and termination when applicable
Oversaw administrative tasks, Service Level Agreements (SLAs), and conducted scalable analysis to strengthen the health of Google Experience Centers
Prepared and presented Quarterly Business Reviews (QBRs) to provide updates on operational performance
Managed operational level agreements and served as the escalation point of contact to resolve any issues
Designed and implemented supervisory leadership roles to ensure service continuity and quality
Collaborated with site supervisors to develop new Scope of Work (SOW) and operations contracts
Provided detailed reporting to the Services Delivery Executive for each program as requested
Created Policies and Procedures and established strategic partnerships across services to enhance the overall program.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.

Nasdaq

01.2013 - 03.2016

Managed client onboarding for Nasdaq's SaaS products, serving as the primary point of contact for all customer support and technical matters, coordinating logistics with clients and staff, and managing project deliverables.
Educated and trained clients on Nasdaq webcast products, providing demos and technical support on prospect calls.
Focused on client retention, lead generation, and product evangelism, overseeing all client issues and concerns as the escalation point of contact.
Collected and managed client materials to build custom templates and content for live audio and video webcasts.
Troubleshot technical problems before events and worked with producers to ensure proper servicing of client needs during events.

Thomson Reuters

07.2012 - 07.2013

Addressed client inquiries and concerns about virtual presentations and multimedia events.
Educated clients on Thomson Reuters webcast products and services.
Assisted with prospect calls by providing demonstrations and technical support.
Monitored live streaming events and provided online support for clients during event.
Maintained effective communication with webcast team throughout all stages of webcast: pre-event, live-event, and post-event, providing concise verbal and/or written post-mortem summary.
Collaborated with Product Specialists and Sales to ensure all client contact points were fully informed and all client needs were met.
Demonstrated strong organizational and time management skills while managing multiple projects