Rafael Arias
Long Beach,CA
Summary
I have worked a wide variety of jobs, from warehousing to managing/leading a team. Possessing a wide variety of skills, experience and knowledge which utilizes my flexibility to adapt to any working environment and perform tasks under extreme pressure. I am flexible and enthusiastic and look forward to undertaking new challenges and developing new skills.
Overview
16
16
years of professional experience
Work History
Warehouse Operative
Exact
03.2024 - Current
- Responsible for picking and packing for materials for medical sterilization machines to strict deadlines.
- Inspect products to identify defects and ensure compliance with specifications.
- Stacking and shrink wrapping sterilization kits on to outbound pallets for shipments.
- Machine operator - assembly of boxes.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Warehouse
KW
08.2023 - 12.2023
- Streamlined order fulfillment for faster turnaround times by optimizing picking and packing procedures.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Checked packages and merchandise for damage and notified vendors.
- Managed inbound shipments by unloading trucks, checking items against invoices, and properly storing products in designated locations.
- Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
- Provided exceptional customer service when addressing inquiries from internal departments or external partners regarding inventory availability or shipment status.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Supported company growth by adapting to increasing product volumes and adjusting operations accordingly, ensuring a seamless transition during periods of expansion.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Car Detailer
Los Altos
05.2022 - 11.2022
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Adhered to safety protocols while using chemicals and equipment to protect both employees and customers'' property.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Authorization Manager/Dispatcher lead
ASH Appliance Repair
07.2018 - 10.2021
- Provide effective mentoring and team leadership skills
- Ability to identify and prioritize tasks to ensure effective time management skills
- Provided detailed information and updates to customers, insurance companies and company vendors
- Processed authorizations for repairs including, refrigeration, cooking and laundry units
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in resolving customer complaints and grievances whilst maintaining a calm demeanor.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Customer Service Representative
US Protection Corp.
01.2015 - 02.2017
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided training, coaching and mentoring to new hires, contributing to their successful integration into the team.
Returns Clerk
Samsung
08.2008 - 04.2015
- Accurate date entry of shipment information into the Samsung data system.
- Investigated product issues, and provided compensation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Enhanced customer satisfaction by promptly processing returns and issuing refunds or exchanges.
- Minimized errors in return transactions by meticulously reviewing receipts and verifying product conditions.
- Streamlined return processes through effective communication with warehouse staff, ensuring accurate inventory management.
- Leveraged strong problem-solving skills to address any challenges arising during the returns process, ensuring minimal impact on overall workflow efficiency.
Education
High school diploma -
EPHS
Long Beach, CA06.2007
Skills
- Supervising experience (4 years)
- Management (2 years)
- Organizational Skills
- Fluent in Spanish
- Appointment Scheduling
- Data Entry
- Multi-line phone talent
- Payment Processing
- Dispute Resolution
- Quality Assurance Controls
- Customer Retention Strategies
- Schedule Management
- Route Navigation
Timeline
Warehouse Operative
Exact
03.2024 - Current
Warehouse
KW
08.2023 - 12.2023
Car Detailer
Los Altos
05.2022 - 11.2022
Authorization Manager/Dispatcher lead
ASH Appliance Repair
07.2018 - 10.2021
Customer Service Representative
US Protection Corp.
01.2015 - 02.2017
Returns Clerk
Samsung
08.2008 - 04.2015
High school diploma -
EPHS
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