Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rafael Arias

Chino,CA

Summary

To obtain a challenging position within a company where my skills and experience can be utilized to improve productivity in a team environment and also do everything in my will to help satisfy customers

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager/General Manager of Operations

Pollo Campero
03.2023 - 08.2025
  • Supervised daily operations to ensure adherence to quality standards and operational efficiency.
  • Trained and mentored new staff on company policies and procedures for improved service delivery.
  • Assisted in inventory management, optimizing stock levels to reduce waste and improve cost control.
  • Implemented staff scheduling strategies to enhance coverage during peak business hours.
  • Resolved customer inquiries and concerns promptly, enhancing overall customer satisfaction and loyalty initiatives.

Doorman

170 East End Avenue
07.2021 - 08.2021
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Relieved guests of luggage and connected with porters for delivery to rooms.

Assistant Manager

Paris Baguette America
09.2019 - 03.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Analyst

Aerotek/PrimeClerk
08.2017 - 08.2018
  • Validated results and performed quality assurance to assess accuracy of data.
  • Gathered, organized and input information into digital database.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Team Leader Supervisor/Barista Shift Lead

Pret A Manger
10.2017 - 03.2018
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Set and achieved goals for professional development and advancement.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Molded team and embraced change to adapt within dynamic market.

Retention Specialist

Utility Expense Reduction
05.2016 - 05.2017
  • Regularly exceeded daily sales and product add-on quotas.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Service Representative/Event Manager

2020 Companies/Vonage
04.2014 - 12.2015
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Documented all customer interactions using SalesForce to capture data in processing system.
  • Trained and mentored new sales representatives.

Education

GED -

Borough of Manhattan Community College of The City University of New York
New York, NY
01.2009

Skills

  • Safety policies and procedures
  • Cultural awareness
  • Problem solving strength
  • Staff education and training
  • Flexible & Adaptable
  • Punctual
  • Excellent customer service skills
  • Fluent in Spanish

Certification

  • Food Safety Certificate from The New York City Department of Health and Mental Hygiene

Timeline

Assistant Manager/General Manager of Operations

Pollo Campero
03.2023 - 08.2025

Doorman

170 East End Avenue
07.2021 - 08.2021

Assistant Manager

Paris Baguette America
09.2019 - 03.2020

Team Leader Supervisor/Barista Shift Lead

Pret A Manger
10.2017 - 03.2018

Analyst

Aerotek/PrimeClerk
08.2017 - 08.2018

Retention Specialist

Utility Expense Reduction
05.2016 - 05.2017

Customer Service Representative/Event Manager

2020 Companies/Vonage
04.2014 - 12.2015

GED -

Borough of Manhattan Community College of The City University of New York

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