Rafael Arrendell

System Analyst (08/2015 – Current)
Custom Building Products, Miami, FL
• Consistently provide an exceptional service to all End Users
• Provide 2nd level support for escalated workstation and mobile related issues and requests
• Provide the day-to-day operational support for incidents, and AV equipment and escalating when appropriate.

• Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
• Interact with end users in person, via telephone, e-mail, to provide technical support
• Effectively question end users to collect information and understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Interact with end users in person, via telephone, e-mail, Teams chat, to provide technical support.

• Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities.

• Other duties and special projects as assigned.