Rafael Arrendell
Miami Lakes,FL
Summary
Resourceful, Customer-Oriented/Operations professional with years of experience in demanding work environments requiring high levels of precision.
Overview
9
9
years of professional experience
Work History
System Analyst
Custom Building Products
MIAMI , FL
Aug.2015 - Current
System Analyst (08/2015 – Current)
Custom Building Products, Miami, FL
• Consistently provide an exceptional service to all End Users
• Provide 2nd level support for escalated workstation and mobile related issues and requests
• Provide the day-to-day operational support for incidents, and AV equipment and escalating when appropriate.
• Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
• Interact with end users in person, via telephone, e-mail, to provide technical support
• Effectively question end users to collect information and understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the issues.
• Interact with end users in person, via telephone, e-mail, Teams chat, to provide technical support.
• Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities.
• Other duties and special projects as assigned.
Education
Associate of Science - Business Administration
MIAMI DADE COLLEGE
Skills
Confidentiality and Data Protectionundefined
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