Rafael Avila
San Diego,California
Summary
Detail-oriented Restaurant Service Professional with experience in guest support, POS order entry, and cash handling. Demonstrate effective communication with team members and responds promptly to customer needs. Known for strong teamwork and adaptability in fast-paced environments. Seeking entry-level opportunities to leverage time management and organizational skills while contributing to company success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Restaurant Server
The Fish Market
San Diego, California
09.2019 - 09.2026
- Demonstrated enthusiasm and in-depth knowledge of the restaurant menu to enhance guest experience.
- Described seafood menu selections and shared daily specials with guests.
- Entered accurate orders into the POS system and sent requests to the kitchen.
- Delivered meals quickly and checked guest satisfaction during service.
- Coordinated with hosts, busser, and kitchen staff to efficiently prepare for and serve customers.
- Welcomed fish market guests, ensuring attentive support for a positive dining experience.
Cashier
Arby's
San Diego, CA
10.2016 - 09.2019
- Processed customer payments efficiently, ensuring accurate change and receipt delivery.
- Resolved payment issues and answered menu questions, ensuring a positive guest experience.
- Greeted guests and took accurate food and drink orders
- Maintained cleanliness of front counter, condiment area, and dining station, promoting a welcoming environment.
- Organized and cleaned work area to ensure safety and efficiency. and kept cash drawer organized.
Cashier
Mike's Taco Bar
Ocean Beach, CA
06.2016 - 09.2019
- Processed cash, credit, and mobile payments accurately, ensuring quick service in a fast-paced taco bar.
- Conducted training for new team members on cash register operation, stock procedures, and customer service skills.
- Informed customers of current store promotions, which enhanced their shopping experience and drove sales.
- Provided customers with carry-out service promptly after completing their transactions.
- Maintained clean work areas, utensils, and food-contact surfaces during shifts.
- Followed food safety rules, sanitation standards, and proper temperature controls.
- Prepared ingredients following restaurant recipes and daily kitchen prep lists.
Delivery Driver
Dynamex
San Diego, CA
11.2014 - 10.2016
- Picked up packages from designated locations and delivered them along Dynamex courier routes, ensuring timely delivery.
- Received and executed daily delivery instructions and route assignments from dispatch, optimizing delivery efficiency.
- Verified addresses, signatures, and delivery instructions for customer stops to ensure accurate and successful deliveries.
- Communicated with dispatch about route changes and delivery delays.
- Reviewed delivery documents and orders and reported errors to supervisor.
Gas Station Attendant
Chevron
San Diego, CA
09.2012 - 11.2014
- Assisted customers with fuel pumps, payment processing, and store service
- Operated cash register for sales, refunds, and daily transactions
- Stocked coolers, shelves, and convenience items throughout shift
- Cleaned fuel islands, restrooms, windows, and store surfaces
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
Bagger
Albertsons
Lakeside, CA
11.2011 - 11.2014
- Bagged groceries with care, ensuring protection of fragile and frozen items.
- Guided customers through Albertsons checkout lanes with courteous, attentive service.
- Supported cashiers by efficiently gathering carts and restocking bag supplies.
- Greeted customers entering the store with a friendly attitude.
- Assisted in the return of carts and baskets to designated areas, maintaining store front appearance.
- Organized and transported products for easy access in designated areas.
Education
High School Diploma -
University City High School
San Diego, CA01-2008
Some College (No Degree) - Register Nurse
Mesa Community College
San Diego, CA10-2026
Some College (No Degree) - Register Nurse
Miramar Community College
San Diego, CA10-2026
Skills
- Point of sale operation
- Cash register systems
- Cash handling
- Customer service
- Product knowledge
- High volume dining
- Customer upselling
- Food running
- Hospitality and accommodation
- Team communication
- Teamwork
- Multitasking
- Problem-solving aptitude
- Critical thinking
- Problem-solving aptitude
- Communication skills
SKILLS
Fluent in Spanish.
Certification
- Food Handler
- RBS (Alcohol Server Certificate)
Timeline
Restaurant Server
The Fish Market
09.2019 - 09.2026
Cashier
Arby's
10.2016 - 09.2019
Cashier
Mike's Taco Bar
06.2016 - 09.2019
Delivery Driver
Dynamex
11.2014 - 10.2016
Gas Station Attendant
Chevron
09.2012 - 11.2014
Bagger
Albertsons
11.2011 - 11.2014
High School Diploma -
University City High School
Some College (No Degree) - Register Nurse
Mesa Community College
Some College (No Degree) - Register Nurse
Miramar Community College