Rafael Barone
Los Angeles,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations at JMB Apparel. Expert in time management and customer service, demonstrated through efficient order processing and fostering positive relationships. Excelled in team collaboration and multitasking, significantly improving service delivery and operational efficiency. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
JMB Apperl
09.2023 - 07.2024
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Server
Arya Suya Kitchen
04.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
Hakkasan Restaurant
02.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables,
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns
Education
Bachelor of Arts - International Politics
Fudan University
Shanghai /China07.2021
Skills
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
- Excellent verbal and written communication skills in multiple languages
- Strong interpersonal skills with a focus on customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Chinese (Mandarin)
Professional Working
Timeline
Warehouse Assistant
JMB Apperl
09.2023 - 07.2024
Server
Arya Suya Kitchen
04.2022 - 11.2023
Restaurant Hostess
Hakkasan Restaurant
02.2020 - 01.2021
Bachelor of Arts - International Politics
Fudan University