RAFAEL BAZIL
Longwood,FL
Summary
IT SUPPORT SPECIALIST Specializing in Technical Support, IT Troubleshooting, Software & Hardware Installation, and Networking INFORMATION TECHNOLOGY PROFESSIONAL with a passion for optimizing systems and networks through helpdesk support, troubleshooting, software and hardware installation and configuration, and equipment repair and maintenance. Quality-focused professional with experience spanning networking, data management, project management, and strategic planning. a talented communicator with the ability to work and provide exceptional customer service while developing solutions, implementing improvements, and remediating challenges. Helpdesk Support Software Installation User Access/Set-up Solutions Development Troubleshooting Remote Assistance End-user Training Issue Resolution Backups & Recovery Virus Removal Networking
Overview
8
8
years of professional experience
Work History
Director
Squeekys Car Wash
01.2020 - 12.2023
- Operations & IT
- Spearheaded operations for 5 stores, leading a team of up to 60 professionals while also managing all facets of information technology, maintenance management, product development, and organizational planning
- Increased revenue 30% within one year by transforming underperforming stores
- Bolstered productivity 20% while decreasing costs 15% by optimizing processes and workflows
- Achieved 95%+ uptime by conducting daily equipment checks, performing preventative maintenance, and resolving technical issues
- Identified and implemented robust solutions for complex IT and payment processing challenges
- Supervised technology and equipment installations, optimized site layouts and meeting tight deadlines
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Managed procurement, developing relationships with vendors, negotiating rates, and maintaining inventory.
- I oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- I oversaw supply chain functions to verify inventory levels and budget adherence.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored expenditures to mitigate the risk of overages.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Launched staff engagement, gender diversity, and cultural programs, in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating a new automated tracking method.
- Maintained office PCs, networks, and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured, and supported the local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored the network to support network availability to end users.
- Enhanced machine efficiency by performing regular maintenance on PLC systems.
- Reduced downtime by quickly troubleshooting and repairing faulty equipment.
Tier II Technical Support Specialist
INNOVATIVE CONTROL SYSTEMS
01.2016 - 01.2019
- Performed a variety of IT support spanning networks, servers, SQL databases, software, and POS systems
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Configured routers, switches, hubs, and firewalls to ensure robust and secure network connectivity
- Developed and managed servers and SQL databases, troubleshooting as needed for peak performance
- Installed software upgrades and VoIP systems
- Configured credit card processors and POS systems in compliance with PCI standards
- Provided exceptional customer service, developing solutions and resolving issues in a timely manner.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Optimized server performance by conducting regular audits, identifying areas for improvement, and implementing necessary upgrades.
- Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
- Deployed virtualization technologies to consolidate resources effectively and reduce overhead expenses associated with physical hardware management.
Electrician
GARRICK CONSULTING ENGINEERS | SOUTH FLORIDA ELECTRIC, LLC
Education
Associate of Science - Network Engineering
LINCOLN TECHNICAL INSTITUTE
A+ (In Progress) | Salesforce Admin (In Progress) -
Skills
- Safety Management
- Voltmeter Use
- Sub-Panel Installation
- Job Planning
- Scheduling
- Customer Service
- Labor Relations
- Maintenance Planning
- Business Planning
- Production
- Incidents Management
- Document Control
- Marketing
- Program Administration
- Inventory Management
- Financial Management
- Customer Retention
- Logistics Oversight
- Problem-Solving
- Team Leadership
- System Upgrades
- Network Security Management
- Analysis and Critical Thinking
- Network Repairs and Maintenance
- Data Backups
- Network Systems Installation
- Network Security Oversight
- Technical Support
- Hardware and Software Monitoring
- IP Addressing and Subnetting
- IP Addressing
- Network Automation
- Switch Configuration
- Team Collaboration
- Customer Support
- Network Troubleshooting
- System administration
- Conflict resolution
- Network troubleshooting
- Team collaboration
- Decision-Making
- Delegation
- MS Office
Languages
Spanish
Native or Bilingual
Timeline
Director
Squeekys Car Wash
01.2020 - 12.2023
Tier II Technical Support Specialist
INNOVATIVE CONTROL SYSTEMS
01.2016 - 01.2019
Electrician
GARRICK CONSULTING ENGINEERS | SOUTH FLORIDA ELECTRIC, LLC
Associate of Science - Network Engineering
LINCOLN TECHNICAL INSTITUTE
A+ (In Progress) | Salesforce Admin (In Progress) -
Similar Profiles
Mair BedfordMair Bedford
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems
Aniya McClain-HillAniya McClain-Hill
Sales Consultant at Tiger Car Wash/ Club Car WashSales Consultant at Tiger Car Wash/ Club Car Wash
Savannah RolloSavannah Rollo
General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)General Manager at Cascades Car Wash (acquired by GO Car Wash 2019)
LYNDA A. BRACAMONTELYNDA A. BRACAMONTE
Registered Nurse, Progressive Care Unit at AdventHealthRegistered Nurse, Progressive Care Unit at AdventHealth
Isabelle GainesIsabelle Gaines
Retail Sales Associate at Bros With HoesRetail Sales Associate at Bros With Hoes