RAFAEL BEHRENDS
Miami,FL
Summary
Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 5 years of related experience. Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Assistant
IDACA
05.2022 - 08.2023
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Patient Coordinator
Precision MRI Center LLC
01.2020 - 04.2022
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Sales Representative
Health Sun
02.2019 - 02.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Industrial Engineering
University Santiago Marino
Barinas - Venezuela05.2013
High School Diploma -
Unidad Educativa "25 De Mayo"
Barinas - Venezuela07.2007
Skills
Using data to do analytical tasks and charting tasks related to patient information
Communicating with patients about their status and condition through emails, phone and face-to-face conversations
Managing patient accounts with contact information, insurance and financial information in a confidential manner
Scheduling patient visits and answer questions, including billing and preparation
Ensuring services comply with state and federal regulatory requirements
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of sales in the development of expand.
- Achieved Result by introducing Software for marketing tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved call center & back office which led to effective result.
- Supervised team of 5 staff members.
- Achieved organized through effectively helping with supplies for the whole company.
Certification
BSL & OSHA
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Operations Assistant
IDACA
05.2022 - 08.2023
Patient Coordinator
Precision MRI Center LLC
01.2020 - 04.2022
Sales Representative
Health Sun
02.2019 - 02.2020
Industrial Engineering
University Santiago Marino
High School Diploma -
Unidad Educativa "25 De Mayo"