Rafael Bravo Acosta
Cape Coral
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
7
7
years of professional experience
Work History
Alternative Administrator
Bravos Mental Health Care
Hialeah, FL
10.2020 - 08.2023
- Conducts initial application request processing for field staff
- Works with case management to staff cases
- Assists clinical director
- Responsible for day-to-day administration of the facility
- Supervises and qualifies all in-service training programs
- Developed strong relationships with patients, families, and staff to maintain a positive atmosphere in the workplace.
Warehouse/ Planner
Bullet Line
Hialeah, FL
01.2019 - 06.2020
- Coordinated vendor logistics, ensuring seamless event execution with timely delivery of materials.
- Developed comprehensive event schedules to streamline operations and enhance attendee experience.
- Created detailed plans for optimizing resource allocation and minimizing waste.
Customer Service/ Technician
Johns Garage Doors
Hialeah, FL
07.2017 - 01.2019
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.
Sales Associate
Party City
Hialeah, FL
10.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Health Insurance Agent - Insurance
Xcel Solutins
Miami, FL10-2023
Certified professional coder -
Excelsior technical
Doral, FL07.2018
Hialeah Senior High School -
Hialeah Senior High School
Hialeah, FL06.2017
Skills
- Human resources
- Information technology
- Customer service
- Problem-solving
- Attention to detail
- Office administration
- Team building and leadership
- Employee supervision
- Client communication
- Fluent bilingualism
Languages
English
Spanish
Timeline
Alternative Administrator
Bravos Mental Health Care
10.2020 - 08.2023
Warehouse/ Planner
Bullet Line
01.2019 - 06.2020
Customer Service/ Technician
Johns Garage Doors
07.2017 - 01.2019
Sales Associate
Party City
10.2016 - 05.2017
Hialeah Senior High School -
Hialeah Senior High School
Health Insurance Agent - Insurance
Xcel Solutins
Certified professional coder -
Excelsior technical
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