Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Bravo Acosta

Cape Coral

Summary

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

7
7
years of professional experience

Work History

Alternative Administrator

Bravos Mental Health Care
10.2020 - 08.2023
  • Conducts initial application request processing for field staff
  • Works with case management to staff cases
  • Assists clinical director
  • Responsible for day-to-day administration of the facility
  • Supervises and qualifies all in-service training programs
  • Developed strong relationships with patients, families, and staff to maintain a positive atmosphere in the workplace.

Warehouse/ Planner

Bullet Line
01.2019 - 06.2020
  • Coordinated vendor logistics, ensuring seamless event execution with timely delivery of materials.
  • Developed comprehensive event schedules to streamline operations and enhance attendee experience.
  • Created detailed plans for optimizing resource allocation and minimizing waste.

Customer Service/ Technician

Johns Garage Doors
07.2017 - 01.2019
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Enhanced customer experience with personalized assistance and product recommendations.
  • Developed strong relationships with clients, leading to increased loyalty and retention rates.
  • Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.

Sales Associate

Party City
10.2016 - 05.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Health Insurance Agent - Insurance

Xcel Solutins
Miami, FL
10-2023

Certified professional coder -

Excelsior technical
Doral, FL
07.2018

Hialeah Senior High School -

Hialeah Senior High School
Hialeah, FL
06.2017

Skills

  • Human resources
  • Information technology
  • Customer service
  • Problem-solving
  • Attention to detail
  • Office administration
  • Team building and leadership
  • Employee supervision
  • Client communication
  • Fluent bilingualism

Languages

English
Spanish

Timeline

Alternative Administrator

Bravos Mental Health Care
10.2020 - 08.2023

Warehouse/ Planner

Bullet Line
01.2019 - 06.2020

Customer Service/ Technician

Johns Garage Doors
07.2017 - 01.2019

Sales Associate

Party City
10.2016 - 05.2017

Hialeah Senior High School -

Hialeah Senior High School

Health Insurance Agent - Insurance

Xcel Solutins

Certified professional coder -

Excelsior technical

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Rafael Bravo Acosta