Rafael Capaldo

• Act as liaison for all customer inquiries, internal and external
• Prepare and process cost estimates for non-contracted repairs
• Identify and bill mishandling, modifications, and scrap cases
• Manage loans, sales, and one-to-one exchanges independently
• Resolve claims and discrepancies proactively
• Coordinate with units to meet turnaround time (TAT) requirements
• Ensure accurate cost allocation and timely invoicing
• Monitor orders for compliance with agreed rates and services
• Process documentation per established procedures

Data Accuracy: Efficiently entered and maintained accurate data records in company databases, ensuring data integrity

Verification and Cross-Checking: Verified and cross-checked data for accuracy and completeness to maintain high-quality records

Report Generation: Assisted in generating reports and extracting data for analysis, supporting informed decision making

Customer Interaction: Professionally handled incoming calls, providing information and assistance to enhance customer experience.

Customer Engagement: Successfully engaged with customers, providing tailored recommendations and effectively communicating product features to drive sales

Inventory Management: Accurately managed inventory levels, conducted audits, and reconciled records to maintain accuracy

Data Entry Clerk: Efficiently entered, verified, and maintained data records, and assisted in generating reports

Answering and Directing Phone Calls: Handled incoming calls professionally, providing information and enhancing customer experience.