Rafael Castillo

Grand Rapids,MI

Summary

Enthusiastic an Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers and management.

Work History

customer service, technical support and chat support

Alorica

Responded to customer inquiries through chat in a timely and accurate manner.
Assisted with placement of orders, refunds, or exchanges.
Explained products or services to customers and provided pricing details.
Resolved customer complaints via phone, email, mail or social media.

chat tech support, supervisor customer service expert

Advensus

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

sales expert

Independent business owner

Skills

Call Centers
Recruiting
Customer Engagement
Marketing
Documentation And Reporting

Writing skills
Queue management
Customer Education
Client inquiries

Employment History

Alorica (customer service, technical support and chat support)
Advensus (chat tech support, supervisor customer service expert)
Independent business owner, sales expert (Im academy)
nutra pack (machine operator)
sales expert Im mastery academy
pearsons food (machine operator)
server El patio 616 mexican restaurant
server Maya mexican restaurant
server 5 de mayo mexican restaurant

Academic Studies

ABC School Center school technical Cardenal institute cardinal sancha

Personal Information

Date of Birth: Santo Domingo, R.D.
Nationality: Dominican
Marital Status: single

Timeline