Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Rafael Castro

New Caney,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

AMBASSADOR

CLEAR
Houston, TX
08.2023 - 01.2024
  • Responding to customer inquiries efficiently, directing urgent matters for immediate attention
  • Consistently maintained compliance with security procedures by validating airline documents, verifying CLEAR member traveler identification, and following established security protocols.
  • Collaborate with leadership to assess sales & service opportunities on a regular basis in order to identify strengths and opportunities and grow CLEAR’s membership base.
  • Create a delightful and positive customer experience for all travelers in the airport (members and non-members). Clear Ambassadors focus on improving the travelers experience.

Assistant General Manager

CHS Advance Culinary Arts
Cleveland, TX
08.2022 - 05.2023
  • Assist the general manager to ensure that day-to-day business operations run smoothly
  • The assistant manager will draw up weekly schedules, order merchandise, and assist the general manager with training, recruiting, promotions and planning
  • This is shown during our Catering throughout events , Our own Restaurant named Tonkawa Bistro run by students that we serve our own menus and provide our services to the teachers of Cleveland High School.
  • Ensured that customer service standards were met or exceeded at all times.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Analyzed financial data and prepared reports for senior management.
  • Identified opportunities for cost savings and operational efficiency improvements.

Hotline/Trainer

Freddy's Custard and Steakburgers
New Caney, TX
12.2022 - 05.2023
  • Contributed to a high-performing team that ensures Freddy's kitchen maintains excellence in quality, accuracy, and timeliness.
  • Oversaw successful onboarding and training of newly hired personnel in all areas of Hotline crew including hospitality, quality, and efficiency.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Resolved any issues raised by participants during the training session in a timely manner.

Education

High School Diploma -

Cleveland High School

Skills

  • Great mathematical skills
  • Time management
  • Great customer service
  • Team player
  • Customer Engagement
  • Team Management
  • Event Coordination
  • Interpersonal Skills
  • Product description
  • Up-selling
  • Sales process
  • Sales Presentations

Certification

  • CPR/AED Certification
  • Food Handler Certification
  • ServSafe Food Protection Manager Certification.

Accomplishments

  • 200 Hours of community service
  • OSHA 10- hour General Industry safety and health
  • Food handlers : basic safety card

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

AMBASSADOR

CLEAR
08.2023 - 01.2024

Hotline/Trainer

Freddy's Custard and Steakburgers
12.2022 - 05.2023

Assistant General Manager

CHS Advance Culinary Arts
08.2022 - 05.2023

High School Diploma -

Cleveland High School
Rafael Castro