RAFAEL CASTRO
Cape Coral,FL
Summary
Hardworking and observant professional with experience operating and maintaining equipment. Dedicated to moving materials to meet challenging demands and promote team productivity. . Organized professional experienced in safely moving materials in high-volume warehouse environments. Strong knowledge of inventory management as well as shipping and receiving procedures. Ambitious and hardworking with drive to deliver top-quality results.
Overview
14
14
years of professional experience
Work History
Forklift Operator/Material Handler/Good Flow
IKEA
Sunrise, FL
02.2019 - 06.2024
- Contributing to the fulfillment of customer orders in different sales channels in the retail store by ensuring an efficiently executed product availability and replenishment process
- Receiving inbound goods and ensures inventory accuracy at point of receiving
- Moving product to final selling location (in storage or on the floor—all areas)
- Performing sales space replenishment with flexibility and according to visual merchandising guidance
- Selecting goods for customers within the agreed time frame, securing excellent quality of delivery in a multichannel environment
- Adhering to store inventory control procedures, including proper transfer type usage and inventory taking procedures
- Contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
Customer Service / Flooring Sales Associate
Home Depot
Doral, FL
11.2018 - 12.2020
- A specialist or specialist unit is a member of a securities exchange responsible for maintaining a fair and orderly market in a specific security or securities on the exchange floor
- As agent, the specialist handles limit orders for floor typically provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions
- Sales associates may also perform stocking, organizing, and cleaning duties at the request of the management team.
- Organized promotional events such as special discounts or clearance sales at store location.
- Adhered to safety regulations when handling materials during deliveries or installations of flooring products.
- Assisted customers with pricing and ordering of flooring products.
Preloaded / Cover Driver
UPS
Homestead, FL
10.2018 - 10.2019
- Material handlers work in warehouses and production facilities to move products
- This might mean finding materials on the shelves and wrapping them and putting them on a delivery truck, or pulling materials off the truck and putting them in the proper shelf spot
- Primary job duties include ensuring successful transfer and delivery of goods to intended destinations
- Additional responsibilities include sorting packages to delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Adhered to company policies and procedures related to safety and security standards.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Maintained accurate logs of vehicle inspections and repair status.
- Managed time efficiently when making multiple stops along designated routes.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Retail Warehouse Installer
Brandsmart Usa
Miami, FL
06.2016 - 10.2018
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
- Completes deliveries by driving truck or van to and from vendors
- Maintains truck or van by completing preventive maintenance requirements; arranging for repairs
- Load and unload trucks, perform cycle counts, and utilize computer to track shipments and inventory
- Coordinate warehouse operations to support internal and external customers; informally train new team members
- Ensure compliance with environmental health, safety, and corporate regulations
- Replaced defective hardware components when needed.
- Installed and configured hardware components, such as processors, memory modules, hard drives, motherboards, video cards and sound cards.
- Tested installed hardware and software to ensure proper functioning.
- Performed troubleshooting to diagnose and resolve system issues.
Fleet Services Clerk
American Airlines
Miami, FL
05.2014 - 06.2016
- Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a guide planes, in a safe manner, for all arrivals and departures
- Clerks ensure planes are loaded properly and all baggage, cargo, freight, passengers, and planes are handled with care taking dock area
- (FSA) can perform any of a variety of task pertaining to the preparation of aircraft for flight
- An FSA works in an open environment called the “ramp”
- The FSA physically loads/unloads aircraft with baggage and cargo, catering aircraft, handles and transfers baggage, and marshal’s aircraft.
- Assisted with the loading and unloading of cargo onto aircrafts.
- Prepared manifests for cargo shipments according to airline specifications.
- Coordinated with dispatch personnel to ensure timely departure and arrival of flights.
- Collaborated with team members to complete tasks efficiently and on time.
Fleet Services Clerk
American Eagle / Envoy
Miami, FL
12.2012 - 05.2014
- (FSA) can perform any of a variety of task pertaining to the preparation of aircraft for flight
- A FSA works in an open environment called the “ramp”
- The FSA physically loads/unloads aircraft with baggage and cargo, caters aircraft, handles and transfers baggage, and marshals’ aircraft
- Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a guide planes, in a safe manner, for all arrivals and departures
- Clerks ensure planes are loaded properly and all baggage, cargo, freight, passengers, and planes are handled with care taking dock area
- (FSA) can perform any of a variety of task pertaining to the preparation of aircraft for flight
- An FSA works in an open environment called the “ramp”
- The FSA physically loads/unloads aircraft with baggage and cargo, catering aircraft, handles and transfers baggage, and marshal’s aircraft.
- Stocked aircraft lavatories with supplies such as napkins, beverages.
- Assisted with the loading and unloading of cargo onto aircrafts.
- Maintained cleanliness of airport facilities by sweeping floors and removing debris from ramps.
- Communicated regularly with pilots to provide updates on weather conditions or gate changes.
Customer Services Agent
Regional Elite
Miami, FL
01.2010 - 12.2012
- Ensure a safe and effective operation in the area assigned
- Inspire others through motivation and leadership
- Position functions as a lead worker, performing essentially the same work as those supervised, and are
- Responsible for training, instructing and scheduling work within the unit
- This position may have input into performance evaluations
- Accuracy is
- Important
- Duties and responsibilities are assigned by others and performed
- Under occasional direction
- Completed tasks are reviewed for accuracy by a
- Work leader or supervisor
- Position has the authority to make decisions or suggestions based on rules or procedures; more difficult decisions are
- Referred to higher levels to be resolved
- Position is responsible for direct interaction with customers of the immediate work area and must assess and satisfy their needs through actual assistance and/or providing information
- From readily available sources
- Decisions are short-range and affect only a small group or work unit; occasionally other operations, services
- Individuals, customers or activities may be affected.
- Attended training sessions regularly to stay current on new products or services.
Material Handler
FedEx Express
Miami, FL
05.2011 - 12.2011
- Operates mechanized ramp equipment, a majority of total time worked
- Meets aircraft and transports packages and freight to sort and heavyweight
- Areas
- Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in
- Accordance with proper packaging and freight handling techniques
- Ensures the safe, efficient buildup/breakdown of pallets
- Ensures broken down freight is properly stored, staged and protected from the elements at all
- Times
- Properly handles packages covered by regulatory requirements, such as handling
- Live animals and perishable goods
- Separates packages by service type and destination, in accordance with
- Established procedures
- Reviews size and weight of packages to ensure
- Conformance with service requested
- Scans packages according to prescribed
- Phases/cosmos procedures
- Ensures all packages which cannot be sorted are staged as required in the
- Operating plan, as needed
- Ability to maneuver packages of any weight above 75 lbs
- With appropriate
- Equipment and/or assistance from another person
- Good human relations and communication skills
- Ability to successfully complete all basic and recurrences training
- Experience dealing with the movement of heavyweight freight using forklifts
- Tugs and other loading/unloading equipment preferred
- The ability to communicate both timely and effectively in a noisy operation
- Environment is required.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Operated forklift in a safe manner to move large shipments within the facility.
- Received and distributed incoming materials to designated areas.
Education
Certifications and Licenses - CDL CLASS A
National Truck Driver School
Orange Park, FL02-1997
High school diploma -
Jose Guardia Vega
Colon, Panama12.1991
Skills
- Stock allocation
- Material Handling
- Forklift Operation
- Warehouse picking
- Palletizing
- Team Player
- Staging and sorting
- Loading and unloading
- Customer Service-Oriented
- Warehouse Safety
- General laborer
- Shipping and receiving
- Inventory Counts
- Equipment operations
Additional Information
- Willing to relocate: Anywhere
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Forklift Operator/Material Handler/Good Flow
IKEA
02.2019 - 06.2024
Customer Service / Flooring Sales Associate
Home Depot
11.2018 - 12.2020
Preloaded / Cover Driver
UPS
10.2018 - 10.2019
Retail Warehouse Installer
Brandsmart Usa
06.2016 - 10.2018
Fleet Services Clerk
American Airlines
05.2014 - 06.2016
Fleet Services Clerk
American Eagle / Envoy
12.2012 - 05.2014
Material Handler
FedEx Express
05.2011 - 12.2011
Customer Services Agent
Regional Elite
01.2010 - 12.2012
Certifications and Licenses - CDL CLASS A
National Truck Driver School
High school diploma -
Jose Guardia Vega
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