Rafael Castro Aceves
Yuma,AZ
Summary
Dynamic and highly motivated professional with a strong background in customer service and food safety, honed at Advance Call Center Technologies. Proven ability to enhance member satisfaction through effective problem-solving and attention to detail, while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
Line Cook
Lutes Casino
09.2021 - 12.2023
- Prepared diverse menu items in accordance with restaurant standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management by tracking ingredient levels and supplies.
- Executed food safety protocols to maintain high hygiene standards in food preparation.
- Adapted to changing menus and special requests while ensuring quality consistency.
- Trained new staff on cooking techniques and kitchen procedures to enhance team performance.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Retention Customer Service Representative
Advance Call Center Technologies
07.2019 - 03.2020
- Prepared diverse menu items in accordance with restaurant standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely meal service during peak hours.
- Assisted in inventory management by tracking ingredient levels and supplies.
- Executed food safety protocols to maintain high hygiene standards in food preparation.
- Adapted to changing menus and special requests while ensuring quality consistency.
- Trained new staff on cooking techniques and kitchen procedures to enhance team performance.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Member Advocate
Convey Health Solutions
11.2018 - 05.2019
- Learned to navigate membership systems to streamline issue resolution.
- Collaborated with team members to enhance service delivery and member satisfaction.
- Adapted quickly to evolving procedures while ensuring compliance with policies.
- Supported training initiatives for new advocates, fostering team cohesion and knowledge sharing.
- Maintained detailed records of member interactions for future reference and analysis.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Resolved customer inquiries by utilizing comprehensive product knowledge and troubleshooting techniques.
- Assisted in developing customer retention strategies to enhance service satisfaction and loyalty.
- Documented customer interactions accurately in CRM systems for effective follow-up actions.
- Provided training support to new representatives, fostering a collaborative learning environment.
- Analyzed customer accounts to identify potential churn risks and proactively addressed concerns.
- Streamlined communication processes between departments to improve response times and service delivery.
- Led initiatives to enhance customer engagement through personalized outreach programs and follow-ups.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
Education
High School Diploma - General Studies
Yuma High School
Yuma, AZ05.2019
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Customer service
- Active listener
- Problem-solving
- Food safety
- Food safety knowledge
- Professional attitude
Languages
Spanish
Full Professional
Timeline
Line Cook
Lutes Casino
09.2021 - 12.2023
Retention Customer Service Representative
Advance Call Center Technologies
07.2019 - 03.2020
Member Advocate
Convey Health Solutions
11.2018 - 05.2019
High School Diploma - General Studies
Yuma High School
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