Rafael Cichella
Indianapolis,IN
Summary
Dedicated Water Mitigation Supervisor with over five years of experience in loss mitigation processes. Skilled in training teams, implementing quality control measures, and ensuring compliance with safety protocols. Committed to leveraging expertise to improve operational efficiency and enhance customer satisfaction. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Water Mitigation Supervisor
1800 Water Damage
Indianapolis, Indiana
04.2020 - Current
- Supervised loss mitigation processes to ensure compliance with company standards.
- Trained staff on effective damage assessment and recovery techniques.
- Reviewed case files to determine appropriate mitigation strategies for each situation.
- Implemented best practices for risk management and damage prevention measures.
- Monitored team performance and provided constructive feedback for improvement efforts.
- Monitored daily operations for efficiency improvements in order to maximize customer service levels.
- Managed inventory levels and ordered supplies as needed.
- Conducted regular inspections to maintain equipment and facility standards.
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Implemented quality control measures, significantly reducing error rates.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Gaucho Chef
Fogo de Chão
Indianapolis, Indiana
11.2019 - 05.2020
- Prepared and grilled premium cuts of meat using traditional Brazilian techniques.
- Maintained cleanliness and organization of the kitchen and grilling stations.
- Collaborated with team members to create a positive dining experience for guests.
Gaucho Chef
Fogo de Chão
Miami, Florida
08.2019 - 11.2019
- Prepared and grilled premium cuts of meat using traditional Brazilian techniques.
- Maintained cleanliness and organization of the kitchen and grilling stations.
- Collaborated with team members to create a positive dining experience for guests.
Warehouse Manager
Eagle Motors Group
Miami, Florida
04.2015 - 11.2019
- Managed daily warehouse operations and ensured efficient workflow.
- Supervised team members and delegated tasks effectively.
- Implemented safety protocols to maintain a secure work environment.
- Coordinated inventory control and managed stock levels accurately.
- Oversaw shipping and receiving processes for timely deliveries.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
Farm Hand
Roesch Family Farms
Ada, Minnesota
08.2011 - 03.2015
- Operated farm equipment for planting and harvesting crops.
- Assisted in animal care and feeding on family-owned farm.
- Maintained cleanliness of barns and equipment areas daily.
- Participated in seasonal planting and harvesting activities as needed.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Cared for livestock, including feeding, watering, and providing medical attention when necessary.
Gaucho Chef
Fogo de Chão
Indianapolis, Indiana
04.2010 - 08.2011
- Prepared and grilled premium cuts of meat using traditional Brazilian techniques.
- Maintained cleanliness and organization of the kitchen and grilling stations.
- Collaborated with team members to create a positive dining experience for guests.
Skills
- Damage assessment
- Risk management
- Quality control
- Inventory management
- Equipment maintenance
- Customer service
- Team supervision
- Effective communication
- Performance monitoring
- Problem solving
- Safety compliance
- Analytical thinking
- Inventory oversight
- Documentation and reporting
- Schedule development
- Project planning
- Performance management
- Workflow management
- Project management
- Attention to detail
- Safety protocols
- Staff management
- Task delegation
- Decision-making
- Experience in leadership
- Multitasking Abilities
Certification
- WATER DAMAGE RESTORATION
- APLLIED STRUCTURAL DRYING
- FIRE & SMOKE DAMAGE RESTORATION
- ODOR CONTROL TECHNICIAN
- CARPET CLEANING TECHNICIAN
- IN Asbestos Project Supervisor
Languages
English
Professional
Portuguese
Professional
Spanish
Professional
Timeline
Water Mitigation Supervisor
1800 Water Damage
04.2020 - Current
Gaucho Chef
Fogo de Chão
11.2019 - 05.2020
Gaucho Chef
Fogo de Chão
08.2019 - 11.2019
Warehouse Manager
Eagle Motors Group
04.2015 - 11.2019
Farm Hand
Roesch Family Farms
08.2011 - 03.2015
Gaucho Chef
Fogo de Chão
04.2010 - 08.2011
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