Rafael Conrado

• Greeted customers, identified needs, and provided tailored advice on automotive services to enhance customer experience.
• Monitored work progress to ensure timely completion of services within specified timeframes.
• Assisted customers with vehicle service recommendations and appointment scheduling.
• Provided estimates of repair costs to customers and discussed options with them.
• Ordered necessary parts for specific service jobs from suppliers or dealerships.
• Inspected vehicles for mechanical issues and recommended appropriate repair services.
• Resolved customer issues with knowledgeable and friendly service, contributing to overall customer satisfaction and loyalty.
• I performed transmission repairs, as well as diagnosed vehicles using equipment (scanner)

During this period, I worked together with PARADAISE AUTO and my company RACM AUTO SOLUCION, my focus was on light and heavy mechanics, repair of European cars, repair of Caterpillar engines, as well as Volvo engines used for boats.

Due to my performance as a mechanic, I have work experience in Diesel/ Gas engines, overhaul, Troubleshooting, Electrical in any kind of engine.

Work Experience with Diesel Engine
• Ford

• BMW
• Chevrolet

• Volkswagen
• Cummins

• Toyota
• Mercedes

• Komatsu
• Linde (forklift)

• Caterpillar

I have worked with companies to repair their vehicles.

Full repair; Rebuilt automatic transmission, American cars, Euro and Japanese.

A/C Repair, Hydraulic experience, Rebuilt cylinders, Valve body, Brakes.

• Diagnosed vehicle issues using advanced diagnostic equipment and tools.
• Performed routine maintenance on various vehicle makes and models.
• Repaired engines, transmissions, and other critical vehicle systems efficiently.
• Maintained organized work areas to promote safety and efficiency.
• Assisted customers in understanding repair services and vehicle needs.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
• Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, and fuel systems.
• Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
• Monitored shop equipment to maintain safe working condition.
• Diagnosed mechanical problems across various vehicle makes and models using specialized tools and equipment, ensuring accurate repairs.
• Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
• Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
• Researched parts availability from vendors in order to complete repairs efficiently.
• Explained technical diagnoses and necessary repairs to customers with limited mechanical knowledge, facilitating informed decision-making.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
• Consulted with customers to identify service options tailored to their needs, enhancing customer satisfaction and trust.
• Adhered to all safety protocols and guidelines to prevent accidents and injuries.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
• Removed old oil, replaced filters, and added correct amounts of fluids.
• Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
• Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.
• Evaluated vehicle schematics to assess required parts and order accordingly.
• Planned work procedures using charts, technical manuals and experience.

• Diagnosed mechanical issues in forklifts and executed repairs to restore functionality.
• Conducted routine maintenance on forklift equipment to ensure safe operation.
• Utilized diagnostic tools to identify faults in electrical systems of forklifts.
• Replaced worn parts and components to maintain optimal forklift performance.
• Rebuilt engines, transmissions and other major components according to manufacturer's specifications.
• Replaced defective parts such as motors, switches, brakes, hydraulic cylinders, pumps and hoses.
• Troubleshot malfunctions in electronic ignition systems.
• Aided in diagnosing complex hydraulic and pneumatic problems in lift trucks to enhance operational efficiency.
• Collaborated with team members to troubleshoot and resolve complex machinery problems, enhancing operational efficiency.
• Ensured compliance with safety regulations during all maintenance procedures.
• Verified that all work was completed according to standard operating procedures.
• Provided technical support to customers, addressing lift truck issues to ensure optimal performance and customer satisfaction.