Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafael Cordero

Aurora ,CO

Summary

Proven expertise in fuel handling and exceptional customer service, demonstrated through key roles at Menzies Aviation and McDonald's. Skilled in airport operations and team collaboration, consistently enhancing safety and efficiency. Achieved significant improvements in on-time departures and customer satisfaction, showcasing strong problem-solving abilities and physical stamina. Equipped with willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience

Work History

Aircraft Fueler

Menzies Aviation
06.2023 - 11.2023
  • Helped team coordinate smooth and safe aircraft movement.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Fueled airline equipment according to exact work orders.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.
  • Operated tugs, shuttles and other ground service equipment.
  • Maximized on-time departures by promptly and accurately fueling planes according to flight schedules.
  • Promoted a safe work environment by constantly wearing appropriate protective gear and following established safety procedures.
  • Maintained accurate records of all fuel transactions to ensure proper billing and inventory management.

Airline Customer Service Agent

Worldwide Flight Services
01.2023 - 05.2023
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.

Crew Member

McDonald's Fast Food Restaurant
10.2021 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Education

Metropolitan State University of Denver
Denver, CO
08.2022 -

High School Diploma -

Hinkley Highschool
Aurora, CO
05.2022

Skills

Fuel Storage Management

Fuel handling expertise

Airport Operations Familiarity

Communication and Coordination

Physical Strength and Stamina

Stress tolerance and resilience

Multitasking

Customer Service

Teamwork and Collaboration

Time Management

Problem-Solving

Cultural Awareness

Baggage handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Aircraft Fueler

Menzies Aviation
06.2023 - 11.2023

Airline Customer Service Agent

Worldwide Flight Services
01.2023 - 05.2023

Metropolitan State University of Denver
08.2022 -

Crew Member

McDonald's Fast Food Restaurant
10.2021 - 01.2023

High School Diploma -

Hinkley Highschool

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Rafael Cordero