Rafael Crespo Ramirez
Naples,FL
Summary
Results-driven sales associate with experience in product demonstration and effective communication. Known for strong problem-solving skills and a commitment to customer satisfaction, contributing to successful sales outcomes and client retention.
Overview
9
9
years of professional experience
Work History
Sales Associate
Germain Toyota Of Naples
Naples, FL
10.2023 - Current
- Assisted customers with vehicle selection and provided product information.
- Conducted test drives to demonstrate vehicle features and performance.
- Processed sales transactions efficiently, ensuring accuracy in paperwork.
- Addressed customer inquiries and resolved concerns promptly and professionally.
- Participated in training sessions to improve product knowledge and sales techniques.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
AC Technician
El Dorado Heating and Cooling
Naples, Florida
12.2022 - 10.2023
- Installed and repaired HVAC systems in residential and commercial buildings.
- Conducted routine maintenance on air conditioning units to ensure efficiency.
- Utilized hand tools and diagnostic equipment for system evaluations.
- Repaired and replaced worn or defective parts in existing AC systems.
- Cleaned evaporator coils and blower assemblies with approved cleaning solutions.
Server Captain
Stone Bridge Golf and Country Club
Naples, Florida
11.2020 - 12.2022
- Managed dining room operations for efficient service delivery.
- Coordinated with kitchen staff to ensure timely meal preparation.
- Assisted in inventory management of supplies and restaurant materials.
- Greeted guests and provided them with menus.
- Balanced daily transactions against sales reports generated by POS system.
- Tracked inventory levels on a regular basis and placed orders when necessary.
- Organized seating arrangements for large parties.
Server
Treviso Bay Golf and Country Club
Naples, Florida
10.2016 - 04.2021
- Took and processed food and beverage orders using point-of-sale system efficiently.
- Demonstrated extensive knowledge of menu items to assist guests in selections accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Lely High School
Naples, FL06-2010
Skills
- Customer relationship management
- Sales transaction processing
- Product demonstration
- Vehicle features knowledge
- Complaint resolution
- Inventory management
Languages
English
Professional
Spanish
Full Professional
Timeline
Sales Associate
Germain Toyota Of Naples
10.2023 - Current
AC Technician
El Dorado Heating and Cooling
12.2022 - 10.2023
Server Captain
Stone Bridge Golf and Country Club
11.2020 - 12.2022
Server
Treviso Bay Golf and Country Club
10.2016 - 04.2021
High School Diploma -
Lely High School
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