Rafael Cruz Jr.
Belleville,NJ
Summary
Constant dedication, reliable hard-worker with proven customer services skills and proficient with power tools. Trained in HV AC System Preventive Maintenance & Installations. Seeking a position where I can apply my skills and strong work ethic in the HVAC-R Field
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
HVAC Manager
Hudson Technologies
NJ
2025 - Current
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Implemented process improvements that increased efficiency and reduced operational costs.
- Developed training programs for staff, enhancing skills and performance across departments.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Managed project timelines and resources to ensure successful completion of objectives.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Field Service Manager
A-Gas
Hackensack, NJ
01.2023 - Current
- Meet gas recovery and buyback goals
- Built a new client base
- Partnered with the Sales team to retain and build new customers
- Provided leadership and coaching to Field Service Technicians
- Received and responded to calls from customers regarding scheduling work, service issues, and resolving customer concerns
- Have the technical ability and aptitude to complete service jobs as required (performing refrigerant recoveries)
- Utilized Salesforce for customer management
- Upheld Safety to Zero Harm Standards
- Training existing & new technicians
- Run weekly safety meetings with technicians
- Escalate issues with customers
- Manage Monthly & Yearly Budget
- Develop relationships with customers
Technical Trainer
2020 Companies
Little Ferry, NJ
01.2022 - 01.2023
- Create training videos for trainees
- Create PowerPoint presentations for Samsung training team
- Instruct trainees proper methods for diagnosing and preforming preventative maintenance
- Responsible for managing and ordering tools for training team
- Create different trouble shooting scenarios for training class
- Responsible for sealed system, dishwasher, washer, and dryer training courses
- Create new yearly certification tests for technicians
- Receive and ship inventory product for training team
- Assist with training schedule for training team
Field Service Technician
LG Electronics
North Arlington, NJ
01.2021 - 01.2022
- Diagnose and perform preventative maintenance on home appliances
- Schedule and organize my own service calls
- In charge of taking care of my own inventory - ordering parts, returning parts, and organize my company van
- Responsible for maintaining proper communication with customers to ensure all service calls are completed
- Responsible for maintaining efficiency and communication with my customers about issues with units or billing
Install/Field Service Technician
Pazos and Sons
Secaucus, NJ
01.2017 - 01.2021
- Diagnose and repair HV AC units in residential homes
- Communicate with customers about problems with their units and explain billing
- Coordinate with city inspectors during install construction jobs
- Maintain a high efficient relationship with co-workers during install jobs
Inspection Rep
All-State Sales Group
Holmdel, NJ
01.2018 - 01.2020
- Performing in a high volume processing center, responding to internal and external customer inquiries, determining risk eligibility, and executing underwriting policies and procedures.
- Obtaining and analyzing information to ensure quality and accuracy of decisions.
- Scheduled city inspections all throughout the state of NJ
- Handled building permits for Verizon Fiber Optics
- Collaborating with leaders and peers in a continuously improving environment.
Account Manager
Allied Universal Security
Lyndhurst, NJ
01.2014 - 01.2017
- Perform scheduled and random checks of designated areas throughout the facility to check for any security breaches
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms.
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Maintains environment by monitoring and setting building and equipment controls. Maintains organization's stability and reputation by complying with legal requirements
- Work in a fast pace, team oriented environment as well as implement proper communication with co-workers. Achieved high customer satisfaction, enhanced company reputation by performing with excellent customer service
- Responsible for maintaining efficiency and multiple locations for clients in northern Jersey
- Handle payroll submissions, call out, shift changes, interact with site location clients for any issues with the building, my security staff, or customers throughout the various sites
Education
Fortis Institute
Wayne, NJSkills
- Safety and compliance Knowledge of heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams, HV AC Systems Preventive Maintenance
- Excellent communication and organizational skills Self-motivation and the ability to identify and complete needed tasks without direct supervision Detail-oriented quality and precision-focused, strong work ethic, time management Strong decision making skills and analytical thinking Proficient in Microsoft office
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Product management
- Budget control
- Business development
- Business planning
Certification
- Certificate: HVAC - R Technician 3.4
- Universal Certification: P2312610D6F771D60 - EPA 608 Types 1, 11, 111
- TracPipe Counter Strike – TracPipe PS - II
Timeline
Field Service Manager
A-Gas
01.2023 - Current
Technical Trainer
2020 Companies
01.2022 - 01.2023
Field Service Technician
LG Electronics
01.2021 - 01.2022
Inspection Rep
All-State Sales Group
01.2018 - 01.2020
Install/Field Service Technician
Pazos and Sons
01.2017 - 01.2021
Account Manager
Allied Universal Security
01.2014 - 01.2017
HVAC Manager
Hudson Technologies
2025 - Current
Fortis Institute