Rafael Cuartas
Queens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Workplace Ambassador
Paramount Pictures
04.2024 - Current
- Efficiently schedule and manage employee workspace reservations.
- Act as a primary point of contact for employees regarding workspace needs, offering assistance and guidance.
- Provide direction and support to employees encountering AV and facility-related challenges through ticketing systems.
- Warmly welcome guests and ensure they are directed to their designated meeting or event locations.
- Deliver timely and personalized services to clients and employees as per their requirements.
- Effectively manage electronic and digital records pertaining to services rendered.
- Work closely with meeting and event managers to ensure seamless coordination.
- Facilitate communication between meeting managers, AV technicians, technical support teams, and food vendors.
- Offer valuable information and resources to meeting participants.
- Conduct routine inspections of meeting and event spaces, promptly reporting maintenance and housekeeping needs, and ensuring timely resolution.
- Proactively follow up on change requests to guarantee accuracy and effective operational communication.
- Demonstrate proficiency in basic audio/visual and information technology functionalities.
- Assist leadership and planning managers with administrative tasks as required.
- Maintain optimal office supplies inventory levels and conduct monthly inventory checks to ensure availability.
Facilities Coordinator
Accenture
04.2022 - 11.2023
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Concierge Ambassador
LinkedIn
06.2021 - 02.2022
- Support, greet and direct guests and employees in the work space, for Cushman & Wakefield corporate tenant
- Cultivate positive working relationships with employees to better understand their requirements
- Coordinate with management company to address employees’ issues and concerns.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Concierge/Doorperson
15 Hudson Yards
11.2019 - 05.2021
- Create a luxury environment, exceeding expectations in genuine hospitality service
- Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Greet all residents and guests confidently and cordially upon entering the property
- Communicate resident concerns to property management and Related's Corporate Office
- Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair
- Maintain accurate records of incoming and outgoing packages and deliveries
- Maintain accurate and complete shift notes and "pass-on" logs to ensure successful communication through shift changes
- Follow emergency procedures as directed in the property manual
Concierge/Personal Assistant
The Crosby Street Hotel
05.2017 - 05.2019
- Welcomed guests with outstanding customer service, ensuring every individual had a pleasant and memorable experience
- Handled all customer inquiries via telephone, email and in-person and routing to the appropriate department immediately
- Coordinated transportation, catering, conferences and reservations
- Provided information to guests on local cultural attractions, recreational destinations, and transportation
- Handled guest baggage
- Executed multiple clerical duties.
Front Office Supervisor/Concierge
The Townhouse Hotel
11.2012 - 11.2016
- Supervised all concierge functions for a 69-room boutique hotel
- Managed hotel operations on weekends to ensure high standards and guest satisfaction were met
- Updated team members about changes in hotel products, services, pricing and policies to increase quality of provided services
- Successfully booked reservations, conferences and major events held on the property
- Performed Night Audit duties, balanced reports from the day shift, balanced cash drawers and recorded receipts
- Welcomed all guests with a positive attitude and ensured exceptional customer service
- Efficiently processed guest registration process
- Handled all customer inquiries via telephone, email and in-person
- Verified that personal and payment information on guest accounts was accurate and complete.
Personal Assistant/House Manager
Reduce Fat Fast
09.2009 - 10.2012
- Managed details of household maintenance and cleaning
- Served as an interface to household, managing calls and visitors
- Coordinated and scheduled service contractors and vendors
- Oversaw the completion of repairs including for residence and yacht
- Maintained owner calendar, appointments and reservations
- Arranged travel plans and accommodations
- Managed care of clothing
- Coordinated maintenance of automobiles
- Drove owner to his appointments
- Coordinated children's school and social activities
- Handled miscellaneous errands.
Guest Service Agent/Concierge
The Alex Hotel
04.2007 - 08.2009
- Greeted and welcomed all guests with remarkable customer service and ensured everyone had a pleasant experience
- Booked reservations, catering, and travel arrangements
- Efficiently processed guest registration process
- Assisted with guests' complaints and concerns via telephone, email and in-person
- Handled guest baggage
- Executed multiple clerical duties.
Education
Some College (No Degree) - Hospitality Administration And Management
University of Phoenix
Miami, FLSkills
- Hotel Operations & Management
- Computer knowledge including Opera software
- Strong Organizational Skills
- Strong Interpersonal & Communication Skills/Customer Service
- Efficient Time Management
- Multi-Tasking
Certification
- CPR Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Workplace Ambassador
Paramount Pictures
04.2024 - Current
Facilities Coordinator
Accenture
04.2022 - 11.2023
Concierge Ambassador
LinkedIn
06.2021 - 02.2022
Concierge/Doorperson
15 Hudson Yards
11.2019 - 05.2021
Concierge/Personal Assistant
The Crosby Street Hotel
05.2017 - 05.2019
Front Office Supervisor/Concierge
The Townhouse Hotel
11.2012 - 11.2016
Personal Assistant/House Manager
Reduce Fat Fast
09.2009 - 10.2012
Guest Service Agent/Concierge
The Alex Hotel
04.2007 - 08.2009
Some College (No Degree) - Hospitality Administration And Management
University of Phoenix
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