Andrea Zerpa
San Juan,PR
Summary
Motivated and customer-focused professional with experience in customer service and retail. Seeking an entry-level position to leverage my communication, problem-solving, and organizational skills in a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GEICO
01.2023 - 07.2024
- Assisted customers with policy inquiries, billing, and claims processing
- Provided high-quality customer service through phone and email interactions
- Resolved customer complaints and escalated complex issues as needed
- Maintained knowledge of insurance policies to offer accurate guidance
Customer Service Representative
State Farm
04.2020 - 12.2022
- Responded to customer inquiries regarding insurance policies and claims
- Processed policy renewals, cancellations, and updates efficiently
- Assisted customers in selecting coverage options based on their needs
- Maintained a high customer satisfaction rating through professional service
Retail Associate
Bershka
03.2017 - 11.2019
- Provided personalized shopping assistance and maintained product knowledge
- Handled cash register transactions and processed returns/exchanges
- Assisted in store merchandising and inventory management
- Ensured a clean and welcoming store environment to enhance customer experience
Education
High School Diploma -
Colegio La Presentación
Venezuela05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Client relations
- Appointment scheduling
Timeline
Customer Service Representative
GEICO
01.2023 - 07.2024
Customer Service Representative
State Farm
04.2020 - 12.2022
Retail Associate
Bershka
03.2017 - 11.2019
High School Diploma -
Colegio La Presentación
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