Rafael Domenech
Philadelphia,PA
Summary
Detail-oriented field professional with strong problem-solving skills in delivery and roadside service. Experienced in vehicle inspections, on-site diagnostics, package handling, and safe operation under traffic and roadside conditions. Focused on accurate work, efficient routes, and strong customer satisfaction.
Overview
12
12
years of professional experience
Work History
Delivery Service Partner
Amazon
Philadelphia, Pennsylvania
04.2020 - 07.2026
- Directed daily route completion, ensuring timely delivery and effective prioritization of packages.
- Coordinated delivery responsibilities, enhancing route efficiency and optimizing workflow.
- Applied GPS and navigation systems to reach delivery destinations accurately.
- Followed established delivery procedures and package-handling standards to support service quality.
- Promoted reliability and accuracy, contributing to increased customer satisfaction in delivery operations.
Roadside Assistance Technician
AAA Club Alliance
Philadelphia, Pennsylvania
01.2015 - 04.2020
- Managed AAA Club Alliance roadside service response for disabled vehicles.
- Assessed battery, tire, lockout, and jump-start issues at member locations, enabling rapid resolution of member concerns.
- Communicated service status effectively with AAA members and dispatch teams, facilitating coordinated and efficient response.
- Addressed assistance requests without delay, facilitating efficient service for AAA members to assistance requests, ensuring timely support for AAA members in need.
- Applied traffic control, roadside safety, and member protection protocols throughout service calls.
- Performed pre-shift service truck inspections and documented maintenance concerns for repair scheduling.
- Addressed assistance requests without delay, facilitating efficient service for AAA members. to assistance requests, ensuring timely support for AAA members in need.
- Operated company vehicles in full compliance with traffic laws and company regulations.
- Conducted on-site diagnostics to resolve customer vehicle concerns efficiently.
Education
High School Diploma -
Samuel S. Fels
Philadelphia, PA06-2007
Skills
- Route optimization
- GPS navigation
- Dispatch software
- Package handling
- Vehicle inspection
- Digital reporting
- Problem solving
- Attention to detail
Timeline
Delivery Service Partner
Amazon
04.2020 - 07.2026
Roadside Assistance Technician
AAA Club Alliance
01.2015 - 04.2020
High School Diploma -
Samuel S. Fels