Rafael Dorame
Holiday Inn Express Hotel Suites
Yuma,AZ
17
years of professional experience
Proactive Transportation Van Driver with extensive experience in vehicle maintenance, navigation using maps and GPS, and managing challenging passenger behaviors. Skilled in safe driving practices, customer service, and record-keeping. Reliable and organized with a strong work ethic, dedicated to ensuring passenger comfort and safety. Also Bilingual in Spanish Language.
Work History
Transporation Van Driver
9 Months- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Effectively managed challenging behaviors from passengers while maintaining a calm demeanor under pressure situations.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Drove smoothly to maintain comfort of clients suffering from disability or injury.
- Completed daily inspection reports, identifying any potential maintenance issues or safety concerns.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted clients with loading and unloading of personal items and luggage, often delivering luggage to clients' rooms.
- Skilled at working independently and collaboratively in a team environment.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Bartender
16 Years- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma
Skills
Accident prevention strategies
Safe Driving Practices
Strong Communication Skills
Customer Service
Adaptable to Changing Conditions
Physical stamina and strength
Record Keeping Abilities
Google Maps
Traffic Laws
Fuel efficiency awareness
Record-keeping
Efficiency and Time Management
Reliability
Valid Driver's License
Ability to Lift 50 Pounds
Languages
Spanish
Native or Bilingual
Timeline
Transporation Van Driver
Holiday Inn Express Hotel Suites
08.2023 - 05.2024Read More
Bartender
Q Resort & Casino
10.2007 - 10.2023Read More
Kofa High School
High School Diploma
Read More