Javascript
Rafael Estrada
Cybersecurity Analyst/ Full Stack Web Developer
Sacramento,CA
Summary
I am about to graduate from Generations USA with a certificate in Cybersecurity. I have a Credential from UC Davis as a Full Stack Developer.
I worked for the US Postal Service for 36 years and developed skills in analyzing data for work production and implementing new software for data testing.
I am eager to begin a career in Cybersecurity.
I have knowledge of Linux, Wireshark, and other penetration software testing
Overview
36
36
years of professional experience
1
1
Certification
2
2
Languages
Work History
Analyst Intern
US Postal Service
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped improve operations by showing clear connection between current policies and business results.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Collected, arranged and input information into database system.
- Oversaw installation of software programs and hardware systems to meet requirements.
Customer Service Associate
US Postal Service
Sacramento, CA
11.1983 - 11.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Computer Programming
De Anza College
Cupertino, CACredential - Full Stack Developer
University of California - Davis
Davis, CA 12.2019 - 06.2020
Skills
Statistic analysis
Information gathering
Data Modeling
Problem-Solving
Teambuilding
Data Entry
Software
HTML
CSS
Nodejs
React
Nextjs
SQL
Mongodb
Certification
Full Stack Developer
Timeline
Credential - Full Stack Developer
University of California - Davis
12.2019 - 06.2020
Full Stack Developer
06-2019
Customer Service Associate
US Postal Service
11.1983 - 11.2019
Analyst Intern
US Postal Service
Computer Programming
De Anza College