Rafael Eustate Jr

· Champions customer experience and interactions with customers

· Administers aggressive cancel process (especially moves) to include meeting with customers who have issues

· Ensures technicians are properly trained and provide 5.0 rated service during every visit

· Ensure “signature moments” are realized by all employees

· Proactively keeps fleet branded (appearance, clean, organized)

· Ensures all vehicles are active with GPS and adheres to routine maintenance

· Monitors GPS and dash cam footage

· Maintains compliance on drivers for gas cards and vehicles

· Keeps track of par inventory levels

· Orders and reports inventory needs on schedule

· Verifies pricing with purchase order/packing slip/invoice

· Keeps daily records of inventory used from service personnel

· Responsible for the day-to-day activities of all install/service personnel

· Ensures that the service center is properly licensed

· Follows all service standard operating procedures

· ensures routes are established two weeks out in the CRM

· Ensures that all routes are completed daily

· provides quality control checks for field standard operating procedures

· New system sales calls if needed

· Take overestimates for new customers or customers that move

· Complete all scheduling for all routes in advanced

· Verify scheduling for installation and take over customers

· Enhances employees daily - mentors, educations and motivates employees

· Ensures that the market personnel are branded at all times

· Logs and validates hours worked for service technicians

· Coordinates and leads the human resource functions

· Supports score carding and feedback process for employees

· Complete make ready turns to company standards

· Repair and enhance the community, I was responsible for repairing and maintaining all plumbing, electrical, appliance, carpentry, and painting needs of the community.

· Respond to service requests, as maintenance issues arise, collaborating with teammates and prioritizing service requests to resident satisfaction.

· Know the make-ready schedule. monitor apartment vacancies daily and initiate the turnover process with Inspecting vacant apartments for damage to walls, doors, blinds, lights, and plumbing fixtures.

· Preventive maintenance and safeguard equipment with regular tune-ups, helping equipment

last longer and minimizing costly repairs.

· walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.

· Assisting in the granite countertop cut downs, granite installation and clean up, reconnecting plumbing, replacing, or installing vanities, fixtures, cabinet hardware, and sinks.

· Hired and provided direct supervision of over 40 employees for the day-to-day operations of warehouse supervisors including training, team building, scheduling, support, performance reviews, developing and corrective action.

· Procured materials and supplies for warehouse operations, conducts audits and cycle counts in accordance with company policies.

· Monitored the physical security of inventory assets, materials, and equipment and all shipping and receiving operations.

· Collaborated with cross functional teams and key personnel to evaluate inventory levels and forecast upcoming equipment needs.

· Obtained positive results quarter over quarter in employee department surveys (eNPS).

· Negotiated supply agreements and developed global sourcing strategies with defined cost savings, risk assessment and mitigation plans.

· Drove key performance indicators and continuous improvements throughout logistics and supplier operations.

· Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.

· Organized and maintained correct inventory levels to drive highest turns possible on inventory.

· Developed and executed global supply chain strategies that boosted production readiness, stock availability and product quality.

· Screened, Hired, and provided direct supervision of 12-15 employees for the day-to-day operations of field operations including training, team building, scheduling, support, performance reviews, developing and corrective action.

· Drive results with analogy of “Renter Vs Owners”

· Lead with boots on the grounds

· Onsite visits to ensure company standards and training are followed

· Team built, coached, and collaborated with cross functional departments to maintain high performance goals and support company objectives.

· Monthly vehicle and equipment QC inspections ensuring company's resources are kept up to satisfy both scheduled and ad hoc service demands.

· Obtained positive results quarter over quarter in employee & Customer surveys

· Maintain installation & Repair KPI with in company guidelines

· Fleet Management & Inventory (CPE)

· Serviced reconnection's, visual inspection surveys, business service class voice (504, 604,508, 608) and business class trucks/PRI circuits in a PBX environment, data (cable modem, static router), and video (basic, Standard, Digital) serviceshave all been installed.

· Integrated wireless, hardwired systems with alarm panels. Maintained wireless technologies (Comcast Wi-Fi), Installed Tellabs and removed cat-5/5E/fiber jumper for Metro E. and instructed consumers on use of service.

· Knowledge of DSAM, HST-3000, voltage meter, grand slam, IP control, watch tower, scout, and work bench.

· Broadband cable modem/internet plant, telephone services, and cable installation and line maintenance.

· Maintained compliance with regulatory standards and safety requirements.

· Performed troubleshooting and diagnosis on malfunctioning equipment.

· Tested components and systems to evaluate performance and identify concerns.

· Satisfied complex mechanical alignments and equipment calibration to meet quality standards.

· Cable installation and line maintenance.

· Resolved diverse range of technical issues across multiple systems and applications for customers.

· Repaired and updated equipment to conform to company-wide standards.

· Performed troubleshooting of systems with techniques such as speed and ping tests.