RAFAEL EUSTATE JR
Wallis
Summary
Experienced and results-oriented Supply Chain Manager with over 12 years of expertise in optimizing and managing end-to-end supply chain operations. Proven track record in reducing costs, improving efficiency, and ensuring on-time delivery through effective inventory management, vendor relationships, and process improvements. Skilled in risk management, with a strong focus on achieving operational excellence and maintaining high-quality standards. Seeking to leverage expertise in supply chain optimization to drive growth and profitability in a dynamic organization.
Overview
27
27
years of professional experience
Work History
Operation Field Manager
R4 Holding LLC
02.2023 - Current
- Champion customer experience and interactions, leading to improved customer satisfaction and retention.
- Administer aggressive cancellation processes, especially for relocations, by resolving customer issues through direct engagement.
- Train and supervise technicians, ensuring delivery of 5-star service during every visit.
- Implement 'signature moments' initiatives, enhancing customer interactions and employee engagement.
- Manage fleet branding and maintenance, ensuring vehicles are clean, organized, and GPS-enabled.
- Monitor GPS and dash cam footage, ensuring compliance with company policies.
- Maintain compliance for drivers, managing gas cards and vehicle maintenance schedules.
- Track and manage par inventory levels, ordering and reporting inventory needs on schedule.
- Verify pricing and maintain accurate inventory records, coordinating with purchase orders, packing slips, and invoices.
- Oversee daily activities of install/service personnel, ensuring adherence to service standard operating procedures.
- Ensure proper licensing and compliance for the service center.
- Plan and establish service routes in the CRM, ensuring completion and efficiency.
- Conduct quality control checks, ensuring field procedures meet company standards.
- Handle new system sales and estimate calls, managing customer needs and scheduling.
- Coordinate scheduling for installation and service, verifying accuracy and timeliness.
- Mentor, educate, and motivate employees, enhancing performance and engagement.
- Ensure market personnel adhere to branding requirements at all times.
- Log and validate technician work hours, supporting payroll accuracy.
- Lead human resource functions, including scorecarding and employee feedback processes.
Supply Chain Sr. Manager
Comcast Cable
01.2013 - 05.2022
- Hired and directly supervised a team of over 40 employees, managing daily warehouse operations, including training, team building, scheduling, performance reviews, and corrective actions.
- Procured materials and supplies for warehouse operations, conducting audits and cycle counts in line with company policies.
- Monitored the physical security of inventory, materials, equipment, and oversaw all shipping and receiving operations.
- Collaborated with cross-functional teams to evaluate inventory levels and forecast future equipment needs.
- Achieved positive results in employee department surveys (eNPS), improving team morale and engagement.
- Assisted supply agreements and developed global sourcing strategies, achieving cost savings and risk mitigation.
- Drove key performance indicators (KPIs) and implemented continuous improvements in logistics and supplier operations.
- Built strong supplier relationships, mitigating risks and optimizing purchasing arrangements with indirect and logistics customers.
- Organized and maintained optimal inventory levels, maximizing inventory turnover and efficiency.
- Developed and executed global supply chain strategies, enhancing production readiness, stock availability, and product quality.
Commercial Tech Ops Supervisor
Comcast Cable
01.2010 - 01.2013
- Employee Supervision & Training: Screened, hired, and directly supervised 12-15 employees, managing field operations, training, team building, scheduling, and performance management.
- Operational Leadership: Led field teams with a hands-on approach, conducting onsite visits to ensure adherence to company standards and training protocols.
- Team Collaboration: Collaborated with cross-functional departments to achieve high performance goals and support company objectives.
- Quality Control: Conducted monthly vehicle and equipment inspections to maintain quality control and meet service demands.
- Performance Metrics: Maintained installation and repair KPIs within company guidelines, driving continuous improvement.
- Fleet & Inventory Management: Managed fleet operations and customer premise equipment (CPE) inventory to ensure optimal resource allocation.
- Customer & Employee Engagement: Achieved positive results in quarterly employee and customer surveys through effective leadership and service excellence.
Commercial/IR Technician
Comcast Cable
01.2001 - 01.2010
- Performed reconnections, visual inspection surveys, and installations for business service class voice (504, 604, 508, 608), PRI circuits in PBX environments, and business class trunks.
- Installed and maintained data services, including cable modems and static routers, as well as video services (basic, standard, digital).
- Integrated wireless and hardwired systems with alarm panels, ensuring seamless connectivity.
- Maintained and installed wireless technologies, including Comcast Wi-Fi, and handled installation and removal of Tellabs equipment, Cat-5/5E, and fiber jumpers for Metro Ethernet.
- Instructed consumers on the use and features of installed services, enhancing user experience.
- Utilized technical tools such as DSAM, HST-3000, voltage meters, Grand Slam, IP Control, Watch Tower, Scout, and Work Bench to ensure quality service and maintenance.
Telecom Technician
Optel Telecommunication
01.1999 - 01.2001
- Installed and maintained broadband cable modems, internet plants, telephone services, and cable systems, ensuring optimal performance and reliability.
- Ensured compliance with regulatory standards and safety requirements in all installation and maintenance activities.
- Diagnosed and troubleshooted malfunctioning equipment, efficiently resolving technical issues to minimize service disruptions.
- Tested components and systems to evaluate performance, identifying and addressing potential concerns to maintain high service quality.
- Performed complex mechanical alignments and equipment calibration, ensuring systems met stringent quality standards.
I/R Technician
Time Warner Comm.
01.1998 - 01.1999
- Installed and maintained cable systems, ensuring reliable connectivity and service quality for customers.
- Resolved a wide range of technical issues across multiple systems and applications, providing timely solutions to enhance customer satisfaction.
- Repaired and upgraded equipment, ensuring compliance with company standards and optimal performance.
- Troubleshot systems using diagnostic techniques, including speed and ping tests, to identify and resolve issues effectively.
Education
Forklift Operating Certification -
Safety Compliance Center
10-2024
Commercial Technician License -
Texas Department Of Agriculture
10-2023
EPA universal Certified - undefined
ESCO Institute
12.2022
H.S. Diploma - undefined
Sharpstown High School
Houston, Texas06.1994
Skills
- Leadership & Team Management: Skilled in leading, mentoring, and building high-performing teams, with expertise in conflict resolution, performance evaluations, and staff development
- Customer Service Excellence: Dedicated to providing superior customer service, resolving escalations, and maintaining strong relationships with clients and internal teams
- Operational Efficiency: Expertise in managing field operations, optimizing business processes, implementing corrective actions, and ensuring continuous improvement
- Communication & Bilingual Proficiency: Fluent in Spanish, with strong interpersonal and relationship-building skills, enabling effective communication with diverse stakeholders
- Technical & Analytical Expertise: Proficient in technical troubleshooting, inventory management, project coordination, and utilizing MS Office for data tracking and reporting
- Time & Process Management: Skilled in time management, attention to detail, and implementing processes that drive efficiency and meet company standards
- Professionalism & Integrity: Committed to maintaining a positive attitude, reliability, professionalism, and high ethical standards in all responsibilities
Timeline
Operation Field Manager
R4 Holding LLC
02.2023 - Current
Supply Chain Sr. Manager
Comcast Cable
01.2013 - 05.2022
Commercial Tech Ops Supervisor
Comcast Cable
01.2010 - 01.2013
Commercial/IR Technician
Comcast Cable
01.2001 - 01.2010
Telecom Technician
Optel Telecommunication
01.1999 - 01.2001
I/R Technician
Time Warner Comm.
01.1998 - 01.1999
EPA universal Certified - undefined
ESCO Institute
H.S. Diploma - undefined
Sharpstown High School
Forklift Operating Certification -
Safety Compliance Center
Commercial Technician License -
Texas Department Of Agriculture
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