RAFAEL FERNANDES MARCELINO
Jersey City,NOVA JERSEY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic
Barback proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring 1 years of related experience to a new growth-oriented position.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
4
4
years of professional experience
Work History
Assistant Manager
TRACK23
01.2022 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Bartender
LIT21
01.2021 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Table Busser
BROA
05.2020 - 01.2021
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Supported servers by responding to guest needs and retrieving items.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Removed debris and trash from dining area to keep rooms clean and fresh for guests
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Barback
LIT21
06.2019 - 06.2020
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered food to customers at bar and tables.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Learned how to make wide variety of mixed drinks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
ALTAS HORAS
Hatter's Helper
12.2018 - 06.2019
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
ESL - ENGLISH AS A SECOND LANGUAGE
Hudson County Community College
Jersey City, NJ08.2024
BACHELOR IN LAW - POST GRADUATION IN CRIMINAL LAW, ADMINISTRATIVE LA
ESTACIO DE SA UNIVERSITY
RIO DE JANEIRO01.2019
High School Diploma -
TAMANDARÉ
RIO DE JANEIRO01.2015
Skills
- Ordering Bar Supplies
- Cash Handling and Management
- Mixology Techniques
- Food and Beverage Service
- Glass Collection
- Table Bussing
- Beverage and Ice Dispenser Refilling
- Customer Relations
- Place Settings
- Problem Detection and Resolution
- Food Preparation and Safety
- Beverage Making and Delivery
- Customer Satisfaction Promotion
- Menu Memorization
- Timely Food Delivery
- Ice Replenishment
Languages
Spanish
Professional Working
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Assistant Manager
TRACK23
01.2022 - 08.2022
Bartender
LIT21
01.2021 - 08.2022
Table Busser
BROA
05.2020 - 01.2021
Barback
LIT21
06.2019 - 06.2020
ALTAS HORAS
Hatter's Helper
12.2018 - 06.2019
ESL - ENGLISH AS A SECOND LANGUAGE
Hudson County Community College
BACHELOR IN LAW - POST GRADUATION IN CRIMINAL LAW, ADMINISTRATIVE LA
ESTACIO DE SA UNIVERSITY
High School Diploma -
TAMANDARÉ
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