Rafael Ferrfufino
Fort Myers,FL
Summary
Dynamic grocery professional with extensive experience at Publix, excelling in customer service and teamwork. Proven ability to enhance store efficiency through effective merchandise stocking and cash handling. Recognized for resolving customer complaints and maintaining high safety standards, contributing to improved customer satisfaction and loyalty.
Adaptable and eager to learn in fast-paced environments.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
3
3
years of professional experience
Work History
Grocery Clerk
Publix
08.2022 - 05.2025
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Retrieved items for customers and verified prices.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Cashier
Publix
08.2023 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High School Diploma -
Colegio San Francisco
El SalvadorSkills
- Willingness to learn
- Removing defective products
- Packaging techniques
- Cashier experience
- Teamwork and collaboration
- Customer service
- Safety standards
- Merchandise stocking
- Stocking shelves
- Heavy lifting
- Returning carts
- Flexible schedule
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Cashier
Publix
08.2023 - 03.2025
Grocery Clerk
Publix
08.2022 - 05.2025
High School Diploma -
Colegio San Francisco
Similar Profiles
Nicholas WilsonNicholas Wilson
Assistant Grocery Manager at PublixAssistant Grocery Manager at Publix
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Da'vion FlournoyDa'vion Flournoy
Cashier at PublixCashier at Publix
Laine 'Callaway' CookLaine 'Callaway' Cook
Produce Clerk at PublixProduce Clerk at Publix
FRANCES SAYRESFRANCES SAYRES
High School Mathematics Teacher at Labelle High SchoolHigh School Mathematics Teacher at Labelle High School