Rafael Flores
Lake Worth
Summary
Results-driven Service Technician with over 7 years of experience in equipment maintenance and field repair. Skilled in diagnosing issues, managing inventory, and ensuring safety compliance, dedicated to enhancing customer relationships and delivering timely service solutions.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Service Technician
PepsiCo
Riviera Beach
09.2018 - Current
- Maintained and repaired beverage dispensing equipment across various locations.
- Conducted regular inspections to ensure compliance with safety standards and regulations.
- Diagnosed technical issues and implemented effective solutions for equipment malfunctions.
- Responded promptly to service requests, ensuring minimal downtime for clients.
- Assisted in inventory management for tools and replacement parts used in repairs.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Performed onsite repair of equipment at customer locations.
Route Driver
Coca-Cola
Riviera Beach
07.2013 - 09.2018
- Delivered products to designated locations in a timely manner.
- Inspected delivery vehicle for safety and operational readiness daily.
- Communicated effectively with customers to ensure satisfaction and resolve issues.
- Loaded and unloaded delivery truck according to safety guidelines.
- Collected payments and processed transactions during deliveries.
- Ensured all deliveries were properly documented and signed for.
- Maintained professional appearance and attitude at all times while representing the company.
Overnight Stocker
Walmart
Lake Worth
11.2011 - 07.2013
- Stocked shelves with merchandise according to company layout standards.
- Assisted in unloading trucks and distributing products to appropriate areas.
- Maintained cleanliness and safety of the stockroom and sales floor.
- Monitored product expiration dates and removed outdated items from shelves.
- Organized shelves, racks and bins to ensure product availability.
Crew Member
McDonald's
Lake Worth
08.2009 - 11.2011
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of workstations and dining area.
- Handled cash register transactions accurately and efficiently.
Education
High School Diploma -
John I Leonard
Greenacres City, FL05-2011
Skills
- Equipment maintenance and repair
- Technical troubleshooting
- Safety compliance
- Inventory management
- Beverage dispensing
- Customer relationship management
- Forklift operation
Languages
English
Professional
Spanish
Professional
Certification
Forklift
Timeline
Service Technician
PepsiCo
09.2018 - Current
Route Driver
Coca-Cola
07.2013 - 09.2018
Overnight Stocker
Walmart
11.2011 - 07.2013
Crew Member
McDonald's
08.2009 - 11.2011
High School Diploma -
John I Leonard