Rafael Garcia

• Lead Trainer and Workflow documenter
• Coordinated closely with department heads to develop customized learning plans tailored to the unique needs of each team member within their respective units.
• Provided technical support for end-users, resolving issues promptly and effectively.
• Collaborated with cross-functional teams to develop system solutions tailored to business needs.
• Improved clinical training outcomes by designing and implementing evidence-based curricula.
• Master Power DMS Admin
• PNC Super user and Admin
• Orchard admin
• Propharm Admin
• Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
• Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
• Served as the primary point of contact, fostering strong relationships between internal teams including IA, Radiology and Pharmacy
• Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives. Including multiple go lives including a hosted applications transition.

• Supervised and operated multiple Covid-19 test sites.
• Inspected sights to evaluate safety, operations and crew performance against objectives.
• Directed projects according to schedule and quality demands.

I was the Manifest Coordinator for the Stadium Covid testing site where I audited and ensured quality control of the exams and fix any logical issues with the exams and their data. In addition to leading the specimen collection station, I work closely with every station to ensure that there are minimal mistakes to remain consistent in our operations. I have also worked at each station and step of the testing process to understand potential problems that could arise in each station.