Marinela Lukaj
Staten Island,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Training Program Coordinator
Northwell Health
Staten Island, NY
10.2023 - Current
- Coordinated recruitment and placement of training program participants.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Maintained strong knowledge of systems of the program by participating in workshops, conferences and online education classes.
Administrative Associate
Northwell Health
Staten Island, NY
08.2022 - Current
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
Well Being Commitee
Staten Island University Hosptial
Staten Island, NY
08.2021 - Current
- Maintained professionality and efficiency while working closely with leadership.
- Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Environmental Service Worker
Staten Island University Hosptial
Staten Island, NY
05.2021 - Current
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Physical Therapist Assistant/LimitedPermit
New U Physical Therapy
Staten Island, NY
01.2020 - Current
- Added notes on patients into case histories in the computer system.
- Contributed to patient care plan development and monitoring in outpatient setting.
- Scheduled patient appointments in the most effective manner, ensured received high-quality care.
- Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
- Answered patient questions promptly through email, phone and in person.
- Instructed patients on proper hygiene, nutrition, exercise, lifestyle changes and ergonomic factors in daily activities.
- Administered simple range of motion exercises.
- Ensured proper entry and processing of patient prescriptions in company system.
Physical Therapy Aide
New U Physical Therapy
Staten Island, NY
11.2017 - 12.2019
- Trained patients on how to safely and effectively use therapy equipment, such as pulleys, weights and inclined surfaces.
- Instructed patients with home care exercises to promote patient ROM and overall health.
- Used various mechanical and electrical equipment and prosthetic and orthotic devices to properly treat patients.
- Monitored equipment use and overall safety of patients.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Assisted in application of traction devices.
- Managed and ordered supplies to maintain inventory stock.
Costumer Service Agent
Victory Call Center
Shkoder, Albania
10.2016 - 11.2017
- Improved operations by working with team members and customers to find workable solutions.
- Created agenda, materials and communications for team meetings.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Earned good attendance record and built reputation for being on time and ready to work.
- Performed site evaluations, customer surveys and team audits as part of quality assurance program.
Environmental Service Aide
Grand Europa Resort
Shkoder, Albania
06.2016 - 10.2016
- Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
- Collected, sorted and disposed of garbage and recycling from production work areas.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained floor cleaning and waxing equipment.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Education
High School Diploma -
Ate Pjeter Meshkalla
Shkoder AlbaniaBachelor of Science - Physical Therapy
Luigj Gurakuqi University
AlbaniaSkills
- Healthcare platforms
- Maintaining quality assurance standards
- Setting appointments
- Patient care planning
- Relationship and team building
- Bi-lingual in English, Albanian, Spanish, Italian
- Self-discipline
- Teambuilding
- Time Management
Timeline
Training Program Coordinator
Northwell Health
10.2023 - Current
Administrative Associate
Northwell Health
08.2022 - Current
Well Being Commitee
Staten Island University Hosptial
08.2021 - Current
Environmental Service Worker
Staten Island University Hosptial
05.2021 - Current
Physical Therapist Assistant/LimitedPermit
New U Physical Therapy
01.2020 - Current
Physical Therapy Aide
New U Physical Therapy
11.2017 - 12.2019
Costumer Service Agent
Victory Call Center
10.2016 - 11.2017
Environmental Service Aide
Grand Europa Resort
06.2016 - 10.2016
High School Diploma -
Ate Pjeter Meshkalla
Bachelor of Science - Physical Therapy
Luigj Gurakuqi University
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