Rafael Gomez
Product Sales Specialist
Miami,FL
Summary
Dedicated Sales professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Product Sales Specialist
American Changer
Fort Lauderdale, FL
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Attended industry tradeshows for networking purposes and lead generation.
- Established strong relationships with key industry partners, fostering collaboration and driving mutual business growth.
- Delivered comprehensive product training sessions for team members, elevating overall knowledge and expertise within the department.
Pharmacy Technician
Walgreen Pharmacy
Las Vegas
01.2019 - 03.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
Sales Associate
Famous Footwear
Las Vegas
10.2016 - 12.2018
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Answered customer questions about sizing, accessories and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV 08.2015 - 06.2016
Associate of Arts - Finance
College of Southern Nevada
Las Vegas, NV 08.2016 - 06.2018
Associate of Arts - Finance
Miami Dade College
Miami, FL 06.2022 - Current
Skills
Sales expertise
CRM
Receiving support
Professional telephone demeanor
Creative problem solving
Technical Support
Account servicing
Client Service
Problem solving strength
Systems and software programs
Timeline
Associate of Arts - Finance
Miami Dade College
06.2022 - Current
Product Sales Specialist
American Changer
03.2021 - Current
Pharmacy Technician
Walgreen Pharmacy
01.2019 - 03.2020
Sales Associate
Famous Footwear
10.2016 - 12.2018
Associate of Arts - Finance
College of Southern Nevada
08.2016 - 06.2018
High School Diploma -
Del Sol Academy Of The Performing Arts
08.2015 - 06.2016