Rafael Gonzalez
Arlington,TX
Summary
I am seeking a career with a company that promotes from within. A position where my leadership and management skills will help the company progress in a financially positive direction.
Overview
20
20
years of professional experience
Work History
Manager
Riscky’s Barbeque
08.2019 - Current
- Primary responsibility front of the house but available to help and lead in back-of-house when needed
- Hire, train, and coach staff on customer service skills, and food and beverage knowledge.
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
Culinary Manager
Red Lobster
09.2014 - 08.2019
- Held position of culinary manager, service manager, and hospitality manager
- Certified in all FOH and BOH operations
- Primary responsibilities included keeping food cost within budget, training front of house and back of house staff, and maintaining cleanliness.
General Manager
Jalapeno Tree
02.2013 - 09.2014
- Opening General Manager for this location
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Wings N’ More
11.2011 - 02.2013
- Responsible for everything in the store, including food cost, labor, and profitability
- Ensured guest satisfaction and motivated staff to achieve goals.
Server
Macaroni Grill
02.2009 - 11.2011
- Took on a leadership position among the servers and trained new hire employees
- Available to management for whatever was needed.
Bakery Production Manager
Market Street
06.2008 - 02.2009
- Ensured high-quality bakery products for retail sale
- Took on additional duties due to staff shortage.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
General Manager
LaMadeleine
12.2003 - 05.2008
- Managed all aspects of restaurant, including labor and food cost
- Maintained excellent records and achieved profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate of Arts - Psychology
Central Texas College
Killeen, TX06.1996
Skills
- Business Administration
- Business Development
- Strategic Planning
- Expense Tracking
- Operations Management
References
References available upon request.
Timeline
Manager
Riscky’s Barbeque
08.2019 - Current
Culinary Manager
Red Lobster
09.2014 - 08.2019
General Manager
Jalapeno Tree
02.2013 - 09.2014
General Manager
Wings N’ More
11.2011 - 02.2013
Server
Macaroni Grill
02.2009 - 11.2011
Bakery Production Manager
Market Street
06.2008 - 02.2009
General Manager
LaMadeleine
12.2003 - 05.2008
Associate of Arts - Psychology
Central Texas College
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