Rafael Gonzalez
Elgin,IL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 4 years in pizza industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Housekeeper
Aperion care
Elgin, IL
01.2024 - 02.2025
- Swept and mopped private hallways and common areas.
- Interacted pleasantly with residents and coworkers when performing daily duties.
- Assisted in laundry services, including washing, drying, and folding linens, as well as residents' clothing.
- Used cleaning chemicals following proper guidelines.
- Reported any maintenance issues or damage to supervisors immediately.
- Organized closets with hangers for guests' clothing items.
- Folded dried articles neatly.
- Assisted residents with their inquiries regarding laundry services.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Stocked shelves with freshly laundered items in an orderly fashion.
Housekeeping and Laundry Attendant
Tower Hill Healthcare Center
11.2022 - 04.2023
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Responded to requests from patrons for linens and toiletries.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Shift Manager
Pizza Hut
01.2022 - 10.2022
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Shift Lead
Domino's Pizza
02.2021 - 12.2021
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Analyzed sales figures and identified areas for improvement.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cook
Little Ceasars Pizza
04.2020 - 02.2021
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced Pizza environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Kept kitchen clean and organized by performing daily maintenance tasks
Cook
Pizza Hut
09.2015 - 02.2017
- Identified inefficiencies leading to improved productivity.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced pizza environment.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Skills
- Inventory restocking
- Cleaning bathrooms
- Time management
- Equipment disinfection
- Proper waste disposal
- Chemical Storage
- COVID-19 safety procedures
- Garbage disposal
- Staff management
- Financial forecasting
- Sales Strategies
- Waste Management
- Quality Standards
- Communication
- Safe cleaning with chemicals
Languages
5
Languages
Spanish
Professional
Timeline
Housekeeper
Aperion care
01.2024 - 02.2025
Housekeeping and Laundry Attendant
Tower Hill Healthcare Center
11.2022 - 04.2023
Shift Manager
Pizza Hut
01.2022 - 10.2022
Shift Lead
Domino's Pizza
02.2021 - 12.2021
Cook
Little Ceasars Pizza
04.2020 - 02.2021
Cook
Pizza Hut
09.2015 - 02.2017
Similar Profiles
Amy DerossettAmy Derossett
Regional HR/Data Analyst at Aperion CareRegional HR/Data Analyst at Aperion Care
Samaria PersonSamaria Person
Certified Nursing Assistant at Aperion CareCertified Nursing Assistant at Aperion Care
Brianna JohnsonBrianna Johnson
CNA at Aperion CareCNA at Aperion Care