Rafael Gonzalez
Beverly,MA
Summary
Results-driven Material Handler with expertise in inventory management and team leadership. Proven ability to maintain accuracy and support efficient warehouse operations while delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Material Handler 3/Team Lead
Beth Israel Deaconess Medical Center
Boston, MA
10.2023 - Current
- Oversaw 10 par locations throughout hospital, ensuring inventory accuracy.
- Processed daily orders exceeding 100 medical supply lines, managing data entry and documentation.
- Delivered exceptional customer service by addressing supply challenges with management and nursing leadership.
- Inspected incoming materials for defects, verifying compliance with expiration dates.
- Conducted daily cycle counts to uphold accurate inventory records.
- Maintained organization and cleanliness of inventory storage areas.
- Supported warehouse operations, including shipping, receiving, and cross-functional tasks.
- Trained new employees on departmental expectations and software functionalities within Materials Operations Leadership Team.
Material Handler 2
Beth Israel Deaconess Medical Center
Boston, Massachusetts
09.2018 - 10.2023
- Ensured assigned floors maintained full stock of essential items for nurses and patients.
- Oversaw delivery of inventory and packages across medical center.
- Processed item charges and created orders for next day supply needs.
- Conducted regular cycle counts to maintain accurate inventory records.
Assembler/Production
Source Code Corporation
Norwood, USA
01.2018 - 09.2018
- In my day to day I assemble desktops and servers, ranging from 1 to 12 systems per order.
- We build Servers for many companies around the U.S and the World.
EasyTech Expert Associate
Staples
Needham, USA
03.2009 - 01.2018
- Nominated for Team Care Award: Recognition given to less than 5% of Staples Employees, recognizing excellent work with team members and with customers.
- Provide customers with the right solutions on their pc's and software errors
- Lead and Coach a team of EasyTech Associates to success and excellent customer service.
- Exceed in making sure the customers leave with everything they need and satisfaction
- Troubleshoot and repair computers/laptops/Printers with the best professional knowledge
- Awarded Associate of the Month
- Certified Technician for in-store and in-home setups.
Education
Associate of Applied Science - Computer Network Systems
ITT Technical Institute
Norwood, MA06.2011
Diploma - General Studies
West Roxbury High School
West Roxbury, MA01.2006
Skills
- Team leadership and collaboration
- Inventory management
- Problem solving and cycle counting
- Logistics oversight
- Employee training and development
- Bilingual communication (Spanish, English)
- Networking protocols
- Network management
- Operating systems expertise
- Hardware assembly and repair
- Software installation and troubleshooting
- Technical support and customer service
- Documentation development
- Database management (SQL)
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Customer Service Excellence
- Employee Of The Month
- Team Care Award
References
References available upon request.
Timeline
Material Handler 3/Team Lead
Beth Israel Deaconess Medical Center
10.2023 - Current
Material Handler 2
Beth Israel Deaconess Medical Center
09.2018 - 10.2023
Assembler/Production
Source Code Corporation
01.2018 - 09.2018
EasyTech Expert Associate
Staples
03.2009 - 01.2018
Associate of Applied Science - Computer Network Systems
ITT Technical Institute
Diploma - General Studies
West Roxbury High School
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