Rafael Gracia
Alta
Summary
Experienced leadership professional with strong background in team management and operational efficiency. Skilled in coordinating tasks, streamlining processes, and fostering collaborative environment to achieve company goals. Known for adaptability and reliability in dynamic settings. Proficient in communication, problem-solving, and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Department Manager
Hy-Vee
10.2015 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Completed multiple certifications such as OSHA 10hr and Dale Carnegie.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Ensured compliance with company safety protocols while promoting a secure working environment conducive to staff member productivity.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
Line Cook
Huntsman Golf Course
05.2013 - 09.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate of Arts - Business
Bellevue University
Bellevue, NE03-2026
Skills
- Workplace safety
- Team management
- Employee motivation
- Staff management
- Policy enforcement
- Staff scheduling
- Performance coaching
- Onboarding new employees
- Willing to learn
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Supervised team of around 90 staff members.
Certification
Dale carnegie
Lean basics
OSHA 10
High performance management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Department Manager
Hy-Vee
10.2015 - Current
Line Cook
Huntsman Golf Course
05.2013 - 09.2015
Associate of Arts - Business
Bellevue University
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