Rafael Grullón
Fort Lauderdale,FL
Summary
Goal driven IT professional and regulatory chemist with 20+ years of experience ensuring end-user/customer satisfaction. Skilled in document preparation, conflict resolution, and client advocacy. Seeking to collaborate with your team to hit and exceed KPIs in your company.
Overview
16
16
years of professional experience
Work History
Owner
Creative Technology Computer Services
Margate, FL
01.2020 - Current
- Provided technical support for hardware, software, and network issues.
- Analyzed client's current system infrastructure and identified opportunities for improvement.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
Quality Assurance Manager
Prime Matter Labs
Miami Gardens, FL
02.2022 - 06.2023
- Developed and implemented quality assurance policies and procedures.
- Monitored production activities for conformance to established quality requirements.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Worked directly with upper management, coordinating advanced systems regarding our manufacturing records auditing SOPs.
Regulatory Chemist
Keratin Complex
Boca Raton, FL
09.2013 - 05.2020
- Supervised team responsible for quality assurance.
- Coordinated the preparation of responses to inquiries from regulatory authorities.
- Regularly assessed our manufacturers through audits and appeals for regulatory compliance.
- Worked as the primary liaison with organizations such as OSHA and the FDA.
- Directly trained personnel on new or revised regulations affecting their area of responsibility.
- Ensured uninterrupted cosmetic products globally by completing international registrations.
- Developed protocols for quality control procedures in order to ensure product safety and consistency.
- Performed chemical experiments to develop new products.
Salesforce System Administrator
Saveology
Margate, FL
01.2011 - 01.2013
- Provided technical support for over 3,000 Salesforce users by troubleshooting issues reported by them.
- Trained newly onboarded employees on systems and processes.
- Implemented new features and enhancements on the existing system as per business requirements.
- Integrated Salesforce with other external systems using APIs and web services.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Collaborated with IT teams to design and improve the network architecture, enhancing overall performance and reliability.
Network Administrator
MRB Acquisitions Incorporated
Fort Lauderdale, FL
01.2009 - 01.2011
- Provided technical support for over 100 regular users.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.
- Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
- Responded quickly to user requests for assistance with computer or network problems.
- Assisted in developing long-term strategies for the organization's IT infrastructure.
Education
Associate of Science - Chemistry & Technology
University of Puerto Rico
Humacao, PR, USAContracting & Outsourcing -
Food And Drug Administration
East Rutherford, NJManagement Information Systems Cert. -
Fast Train
Fort Lauderdale, FLNotary Public -
National Notary Assoc.
Network Security Professional Prep. -
New Horizons Computer Learning Centers
Fort Lauderdale, FLSkills
- Information Technology Professional
- Fast-paced
- Detail-oriented
- Policy Reinforcement
- Work planning and prioritization
- Project Management
- Attention to detail
- Regulatory Compliance
- Troubleshooting and analysis
- Records Management
- Data Interpretation
- Microsoft Excel
- Data Management
- Verbal and written communication skills
Affiliations
Avid outdoorsman and scientist with a passion in archery, carpentry, and community improvement.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Quality Assurance Manager
Prime Matter Labs
02.2022 - 06.2023
Owner
Creative Technology Computer Services
01.2020 - Current
Regulatory Chemist
Keratin Complex
09.2013 - 05.2020
Salesforce System Administrator
Saveology
01.2011 - 01.2013
Network Administrator
MRB Acquisitions Incorporated
01.2009 - 01.2011
Associate of Science - Chemistry & Technology
University of Puerto Rico
Contracting & Outsourcing -
Food And Drug Administration
Management Information Systems Cert. -
Fast Train
Notary Public -
National Notary Assoc.
Network Security Professional Prep. -
New Horizons Computer Learning Centers
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