Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafael Gusmao

Orlando

Summary

Friendly and people-focused, great at making guests feel welcome and keeping them engaged. I speak multiple languages and enjoy finding creative ways to solve problems. Known for staying calm under pressure and building strong relationships that keep customers coming back.

Overview

10
10
years of professional experience

Work History

Tour Guide

MIMO Trips
01.2025 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Owner/Tile Setter/Tile Setter Assistant

Bello General Services
11.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Multimedia Specialist/IT Technician

Florida Christian University
10.2018 - 10.2021
  • Consistently met tight deadlines by efficiently prioritizing tasks and managing resources effectively.
  • Managed multiple multimedia projects simultaneously, ensuring timely completion and consistent quality.
  • Provided clients with print and online advertising solutions for brand awareness, promotional product sales and special events.
  • Managed digital archives to maintain organized file management system of images and video clips.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Directed the production and delivery of online and pre-recorded classes, ensuring high-quality educational content aligned with academic standards and student engagement goals.

Front of House Supervisor

Tony's Brazilian Grill
03.2017 - 10.2018
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.

Truck Dispatcher

Marcelo De Lucca
02.2015 - 01.2017
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

Education

Olympia High School
Orlando

Skills

  • Creative solutions
  • Humor and wit
  • Multilingualism
  • Guest relations
  • Customer engagement
  • Training and mentoring

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Tour Guide

MIMO Trips
01.2025 - Current

Owner/Tile Setter/Tile Setter Assistant

Bello General Services
11.2021 - Current

Multimedia Specialist/IT Technician

Florida Christian University
10.2018 - 10.2021

Front of House Supervisor

Tony's Brazilian Grill
03.2017 - 10.2018

Truck Dispatcher

Marcelo De Lucca
02.2015 - 01.2017

Olympia High School

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