RAFAEL GUZMAN
Cathedral City,USA
Summary
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
6
6
years of professional experience
Work History
Process Assistant Manuel Pallatize
AMAZON LAX9
01.2019 - Current
- Demonstrated strong leadership skills by effectively coordinating and supervising a workforce of 30-40 associates, while maintaining team productivity, managing schedules, and ensuring operational excellence
- Improved case palletizing efficiency by addressing two key areas: reducing time lost at shift start and optimizing Fast Start procedures
- Previously, the average time lost was 30 minutes, significantly exceeding the standard Fast Start duration of 10 minutes
- This delay was primarily due to associates waiting in line to check out equipment
- To resolve this issue, I collaborated with the equipment team to implement a new process
- We arranged for equipment to be checked out directly at our start-up location, effectively eliminating queue times
- This streamlined approach significantly reduced start-of-shift delays and brought us closer to the ideal Fast Start timeframe, ultimately increasing our case palletizing rate
- Led top-performing team during 2020 peak season, sustaining highest productivity rates and achieving a 3.3% increase in performance over four consecutive weeks
- Led robotics department operations with 10 associates, achieving 5% increase in robot output through strategic ACR management and cross-department collaboration
- Optimized tote efficiency and reduced RECRIC rates in fluid and MP departments through improved workflow distribution
- Led fluid department operations with 45-55 associates, achieving 4% reduction in RECRIC through strategic cross-department collaboration and workflow optimization
- Implemented effective communication protocols with IB Dock and partnered with Robotics and Manual Palletize teams to ensure balanced workload distribution
- Successfully led RPND operations with a team of 30-40 associates, prioritizing safety compliance and quality control measures to ensure optimal performance while maintaining stringent operational standards
- Successfully managed a 15-20 person jam team, ensuring timely resolution of system blockages while maintaining safety standards
- Collaborated across departments to maintain 20% building RECRIC target, optimize sorter availability, and support IB dock throughput goals through regular performance monitoring and reporting
Warehouse Associate
AMAZON LGB8
07.2019 - 01.2020
- Coordinate and Lead 20-30 associates in EOL
- Coach bottom performers to achieve optimal productivity while maintaining quality and safety, resulting in an average group rate of over 100% to plan
- Strategically flex freight between manual palletize lanes to decrease overall recirculation
- Trained AA’s to use troubleshoot tool to fix miscounts on EOL that allowed problem solvers to maintain in path leading to an increase in productivity of over 120% to plan
- Partnered with other Dock counter parts to balance pallet ratios
- Train and coach new hires in process path to work safely and meet company standards
Education
Associate of Science - Business
College of the Desert
Palm Desert, CA01.2018
Skills
- MS Office
- Word
- Workflow management
- Management support
- Performance monitoring
- Process documentation
- Process flows
- Process improvement
- Operational support
Timeline
Warehouse Associate
AMAZON LGB8
07.2019 - 01.2020
Process Assistant Manuel Pallatize
AMAZON LAX9
01.2019 - Current
Associate of Science - Business
College of the Desert
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