Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Websites
Timeline
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Rafael Hermoso

Stamford,CT

Summary

Talented project manager brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Seeks to leverage use of experience in the solar industry to transition into analytical position.

Overview

11
11
years of professional experience

Work History

Project Manager

Sunrun
Boulder, CO
04.2021 - Current
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Individually managed a pipeline of 300+ projects across 8 branches
  • Primary point of contact for customers regarding their solar projects
  • Verification of project documentation and design plans to ensure install, inspection, and activation readiness

Sales Team Leader/ Project Coordinator

Momentum Solar
East Berlin, CT
12.2019 - 04.2021
  • Onboarding new clients, setting proper expectations, and managing conflicts
  • Providing clients with final design templates, building permits, utility approval, etc
  • Scheduling inspections, installations, and any other needed services for clients
  • Managed portfolio of projects to drive on-time deliverables within scope and budget.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Established and maintained quality performance metrics to meet objectives.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Visited interested homeowners, and educating them on the benefits of going solar for qualified homes.
  • Generated canvassing leads and referrals from self generated business.
  • Managed and trained sales team to close deals, driving up closing percentage, and generating referrals.

Manager

Pizza Post
Greenwich, CT
08.2016 - 10.2019
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Trained employees on additional job positions to maintain coverage of roles.

Field Energy Specialist

SolarCity
Rocky Hill, CT
05.2015 - 08.2016
  • Generated interest through education on SolarCity's clean energy solutions
  • Booked in home appointments for designers and explained available programs
  • Touched base with customers periodically before install to ensure customer satisfaction

Front Desk Associate

Massage Envy
Westport, CT
05.2013 - 05.2015
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Welcomed large volume of guests and improved overall customer service.
  • Reviewed accounts to assess open charges and answer customer questions.
  • Sold memberships to new clientele.
  • Scheduled appointments with appropriate staff members based on clients needs.
  • Ensured general maintenance of spa facilities.

Education

Certificate in Full Stack Web Development - Full-stack Web Development

University of Connecticut
Stamford, CT
01.2020

Some College (No Degree) - Acting

California Institute of The Arts
Valencia, CA

High School Diploma -

Idyllwild Arts Academy
Idyllwild
05.2008

Skills

  • PowerBI
  • Excel
  • MySQL
  • Fluent Spanish speaker
  • Salesforce
  • E-commerce
  • Business development
  • Excellent interpersonal skills
  • Complex Problem Solving
  • Project Development and Lifecycle
  • Team Leadership
  • Work Planning and Prioritization
  • Javascript
  • Data parsing/ Dissemination
  • Git/ Github
  • NodeJS
  • Workforce Training
  • Documentation and Reporting
  • Operations Management
  • Performance Improvements
  • Work Flow Planning
  • Cost Reduction and Containment

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Promoted from Sales Representative to Sales Team Lead, in less than 12-months.
  • Recognized as Employee of the Month on multiple occasions for outstanding performance and team contributions.
  • Created highly effective new reporting that significantly impacted efficiency and improved operations
  • Consistently maintained high customer satisfaction ratings.
  • Individually managed a pipeline of 300+ projects across 8 branches
  • #1 on the team for most solar installations and activations achieved

Timeline

Project Manager

Sunrun
04.2021 - Current

Sales Team Leader/ Project Coordinator

Momentum Solar
12.2019 - 04.2021

Manager

Pizza Post
08.2016 - 10.2019

Field Energy Specialist

SolarCity
05.2015 - 08.2016

Front Desk Associate

Massage Envy
05.2013 - 05.2015

Certificate in Full Stack Web Development - Full-stack Web Development

University of Connecticut

Some College (No Degree) - Acting

California Institute of The Arts

High School Diploma -

Idyllwild Arts Academy

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Rafael Hermoso