Rafael Hernandez
San Antonio,TX
Summary
I excel in understanding people and creating effective strategies to approach and engage them, particularly in times of crisis or stress. My courteous and respectful demeanor underscores my deep commitment to helping others achieve their goals. I have demonstrated the ability to lead and manage teams effectively, ensuring successful outcomes through collaborative and creative problem-solving. My confidence in fostering positive plans and implementing solutions is complemented by a strong sense of empathy and dedication to supporting others. I possess a lengthy history of skillfully building trust with clients and staff, in addition to advocating for clients. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 8 years of related experience and superior planning and time management abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Trainer
Clarity Child Guidance Center
2011.02 - Current
- I supported the Hospital Supervisor in all essential operations, including staffing, patient care strategies, supply management, assisting patients in crisis, and aiding their families during treatment and admission. I engaged with patients to pinpoint triggers, cultivate healthy coping mechanisms, and navigate stress. During crises, such as when patients exhibited aggression or self-harm, I supervised the staff. By working with therapists and doctors, I contributed to understanding the mental factors affecting patients and leading to risky behaviors. I instructed the staff in vigilant, respectful, and empathetic care, along with CPR, First Aid, and AED use for adults, children, and infants. In my inaugural year at Clarity, I was honored with The Barbara Johnson Award for exceptional patient care and received a 5% raise, the maximum allowed, for sustained excellence. After three years, I earned a 16% raise and a promotion to oversee staff training, with a focus on high acuity patients to guarantee effective treatment. Seeking higher income and a different schedule after nine years of outstanding evaluations, I was advanced to the role of Trainer in April 2024.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Led patient or group recreational activities for enhanced patient outcomes.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supervised daily activities and provided assistance to staff.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
Manager
Associated Transportation Serices
2009.04 - 2011.02
- Managing dispatch service with smaller taxi and tow truck companies
- Teaching and scheduling staff how to use computer and gps phone system to dispatch taxis and tow trucks
- Working with SAPD to have tow truckers respond to emergency city towing services needed for SAPD.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Boys Unit Manager
St. Peter-St. Joseph Children's Home
2006.03 - 2007.09
- My responsibilities included overseeing the care schedule for children and teenage residents under CPS care, ensuring their needs were met, such as providing food, organizing activities, promoting safe behaviors, and distributing required medications. Moreover, I organized and facilitated activities for the residents and provided transportation to school, doctor's appointments, and supervised visits.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Site Manager
learning tree NISD
2005.03 - 2006.01
- Responsible for directing staff and care for all students implementation of curriculum connected with NISD schools
- SAAM ministries housing for families
- In charge of all aspects of activities transportation and meals for all clients
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Achieved high levels of parent satisfaction by maintaining open communication lines and addressing concerns promptly.
- Implemented conflict resolution strategies when needed to maintain a harmonious atmosphere among participants in the after-school program.
Church Community Worker
Principe de Paz Inner City outreach ministries
2001.02 - 2004.12
- Responsible for afterschool care summer programming for all children teens in highly at risk environments.
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Planned and facilitated church activities ,recreational, and church curriculum activities.
- Tutored and assisted kids and teens for all related schoolwork.
Education
psychology - American Sign Language (ASL)
San Antonio College
San Antonio, TXSkills
- Effective Communication: Strong verbal and written communication skills, enabling clear and constructive interaction with client and team members
- Leadership: Demonstrated ability to lead and motivate teams, fostering a collaborative and productive work environment.
- Crisis Invention: Skilled in handling crisis situations wit calmness and professionalism, providing effective solutions and support.
- Adaptability: Highly adaptable changing environments and
Challenges, maintaining performance and composure.
- Empathetic Engagement: Committed to understanding and addressing the needs and concerns of clients with empathy and care.
- Mental health knowledge: Approaching from a standpoint of empathy and compassion, one aims to identify the deficits or challenges that a patient or client is facing. Understanding facilitates the identification of a pathway that leads in the right direction towards mental health.
- Relationship Building: Excelling in active listening and employing a lead-follow approach ensures clear articulation of comprehension and alternatives. Honesty and consistency are crucial for fostering trust.
Certification
SAMA Crisis intervention processing and physical for maintaining safety of clients and staff.
First Aid CPR AED for Adults and Children Instructor.
Chess
I find the process of calculating and strategizing the next moves both intriguing and relaxing.
Timeline
Trainer
Clarity Child Guidance Center
2011.02 - Current
Manager
Associated Transportation Serices
2009.04 - 2011.02
Boys Unit Manager
St. Peter-St. Joseph Children's Home
2006.03 - 2007.09
Site Manager
learning tree NISD
2005.03 - 2006.01
Church Community Worker
Principe de Paz Inner City outreach ministries
2001.02 - 2004.12
psychology - American Sign Language (ASL)
San Antonio College
SAMA Crisis intervention processing and physical for maintaining safety of clients and staff.
First Aid CPR AED for Adults and Children Instructor.
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