Summary
Overview
Work History
Education
Skills
Certification
Timeline
Chess
Hobbies
pwb

Rafael Hernandez

San Antonio,TX

Summary

Through years of various job experience with Community Outreach, Children enrichment programming, Managing dispatching and Children's Pyschriatric Mental Health I have learned understanding people and creating effective strategies to approach and engage them, particularly in times of crisis or stress. My courteous and respectful demeanor underscores my deep commitment to helping others achieve their goals. I have demonstrated the ability to lead and manage teams effectively, ensuring successful outcomes through collaborative and creative problem-solving. My confidence in fostering positive plans and implementing solutions is complemented by a strong sense of empathy and dedication to supporting others. I possess a lengthy history of skillfully building trust with clients and staff, in addition to advocating for clients. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 8 years of related experience and superior planning and time management abilities.

Overview

24
24
years of professional experience
1
1
Certificate

Work History

Trainer

Clarity Child Guidance Center
02 2011 - Current
  • I supported the Hospital Supervisor in all essential operations, including staffing, patient care strategies, supply management, assisting patients in crisis, and aiding their families during treatment and admission. I engaged with patients to pinpoint triggers, cultivate healthy coping mechanisms, and navigate stress. During crises, such as when patients exhibited aggression or self-harm, I supervised the staff. By working with therapists and doctors, I contributed to understanding the mental factors affecting patients and leading to risky behaviors. I instructed the staff in vigilant, respectful, and empathetic care, along with CPR, First Aid, and AED use for adults, children, and infants. In my inaugural year at Clarity, I was honored with The Barbara Johnson Award for exceptional patient care and received a 5% raise, the maximum allowed, for sustained excellence. After three years, I earned a 16% raise and a promotion to oversee staff training, with a focus on high acuity patients to guarantee effective treatment. Seeking higher income and a different schedule after nine years of outstanding evaluations, I was advanced to the role of Trainer in April 2024.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
  • Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
  • Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Manager

Associated Transportation Serices
04.2009 - 02.2011
  • Managing dispatch service with smaller taxi and tow truck companies
  • Teaching and scheduling staff how to use computer and gps phone system to dispatch taxis and tow trucks
  • Working with SAPD to have tow truckers respond to emergency city towing services needed for SAPD.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Boys Unit Manager

St. Peter-St. Joseph Children's Home
03.2006 - 09.2007
  • My responsibilities included overseeing the care schedule for children and teenage residents under CPS care, ensuring their needs were met, such as providing food, organizing activities, promoting safe behaviors, and distributing required medications. Moreover, I organized and facilitated activities for the residents and provided transportation to school, doctor's appointments, and supervised visits.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.

Site Manager

learning tree NISD
03.2005 - 01.2006
  • Responsible for directing staff and care for all students implementation of curriculum connected with NISD schools
  • SAAM ministries housing for families
  • In charge of all aspects of activities transportation and meals for all clients
  • Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
  • Achieved high levels of parent satisfaction by maintaining open communication lines and addressing concerns promptly.
  • Implemented conflict resolution strategies when needed to maintain a harmonious atmosphere among participants in the after-school program.

Church Community Worker

Principe de Paz Inner City outreach ministries
02.2001 - 12.2004
  • Responsible for afterschool care summer programming for all children teens in highly at risk environments.
  • Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
  • Planned and facilitated church activities ,recreational, and church curriculum activities.
  • Tutored and assisted kids and teens for all related schoolwork.

Education

psychology - American Sign Language (ASL)

San Antonio College
San Antonio, TX

Skills

  • Effective Communication: Strong verbal and written communication skills, enabling clear and constructive interaction with client and team members
  • Leadership: Demonstrated ability to lead and motivate teams, fostering a collaborative and productive work environment
  • Crisis Invention: Skilled in handling crisis situations wit calmness and professionalism, providing effective solutions and support
  • Adaptability: Highly adaptable changing environments and
    Challenges, maintaining performance and composure
  • Empathetic Engagement: Committed to understanding and addressing the needs and concerns of clients with empathy and care
  • Mental health knowledge: Approaching from a standpoint of empathy and compassion, one aims to identify the deficits or challenges that a patient or client is facing Understanding facilitates the identification of a pathway that leads in the right direction towards mental health
  • Relationship Building: Excelling in active listening and employing a lead-follow approach ensures clear articulation of comprehension and alternatives Honesty and consistency are crucial for fostering trust

Certification

SAMA Crisis intervention processing and physical for maintaining safety of clients and staff.

First Aid CPR AED for Adults and Children Instructor.

Timeline

Manager

Associated Transportation Serices
04.2009 - 02.2011

Boys Unit Manager

St. Peter-St. Joseph Children's Home
03.2006 - 09.2007

Site Manager

learning tree NISD
03.2005 - 01.2006

Church Community Worker

Principe de Paz Inner City outreach ministries
02.2001 - 12.2004

Trainer

Clarity Child Guidance Center
02 2011 - Current

psychology - American Sign Language (ASL)

San Antonio College

Chess

I find the process of calculating and strategizing the next moves both intriguing and relaxing.

Hobbies

Chess: I find the process of calculating and strategizing the next moves both intriguing and relaxing.

Guitar: love music and playing is very fun and soothing.

Drums: enjoy playing and finding rythm in all types of music. Also, I enjoy teaching all my hobbies to those who want to learn.

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Rafael Hernandez