Rafael Hernandez Jr
The Bronx
Summary
Motivated and hands-on worker with experience in building maintenance, customer service, and community programs. Skilled in auto body collision repair, welding, and electrical systems through technical training at Apex Technical School and Alfred E. Smith High School. Strong background in janitorial services, light repairs, and property supportwith proven reliability in both residential and commercial environments. Recognized for work ethic, adaptability, and teamwork, with a drive to grow skills and contribute to a professional team.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Porter/Maintenance Worker
Planned Companies
Bronx
08.2024 - 09.2024
- Sweep, mop, and vacuum floors
- Clean bathrooms, lobbies, and break rooms
- Clean up spills and small messes
- Remove trash from office areas and parking lots
- Prepare trash for city pickup
- Perform minor maintenance, such as changing light bulbs
- Report damages and call technicians
- Maintain stock of cleaning supplies
- Remove tripping hazards
- Assisted residents with luggage and deliveries during check-in and check-out times.
- Monitored inventory levels of cleaning supplies and equipment for daily operations.
- Maintained cleanliness of common areas and facilities for tenant satisfaction.
- Coordinated with maintenance staff to report urgent repairs and issues promptly.
Concierge/Front Desk
Planned Companies
The Bronx
01.2024 - 08.2024
- Customer service: Greeting residents and visitors, answering questions, and responding to complaints
- Administrative tasks: Managing parking, distributing mail, and handling packages
- Maintenance: Requesting repairs, commissioning handyman services, and managing key access
- Marketing: Presenting properties to potential tenants and marketing the community
- Emergency response: Initiating an emergency response in the event of a fire or health emergency
- Security: Managing entry and exit to the premises and liaising with security personnel
- Reservations: Making reservations, arranging transportation, and recommending activities
- Greeted guests warmly and provided personalized assistance throughout their stay.
- Managed reservations and coordinated guest services with various departments.
- Maintained accurate records of guest requests and service feedback.
- Handled check-in and check-out procedures efficiently for smooth operations.
- Provided information on hotel amenities and special events to guests effectively.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Janitor
Planned Companies
The Bronx
04.2023 - 01.2024
- Clean and sanitize classrooms, offices, corridors, stairways, bathrooms, and storage rooms
- Sweep, mop, scrub, or vacuum floors
- Empty trash and manage recycling
- Supply and stock restrooms
- Perform routine maintenance
- Remove snow and leaves
- Maintain and organize cleaning equipment and work area
- Operate cleaning equipment like floor buffers
- Safely use cleaning chemicals
- Perform sanitation and disinfection
- Dispose of trash and manage recycling
- Maintained inventory of cleaning supplies and notified management for restocking.
- Operated floor care equipment including buffers and vacuums effectively.
- Ensured safety protocols were followed while handling cleaning chemicals.
- Collaborated with team members to maintain cleanliness standards across properties.
- Conducted routine inspections to identify cleaning needs and ensure quality standards.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Organized custodial closets to easily find equipment and supplies.
Summer Youth Employee
SYEP
Bronx
06.2021 - 09.2021
- Assisted youth in developing job readiness skills through hands-on training sessions.
- Collaborated with team members to plan and execute community service projects.
- Facilitated workshops on resume writing and interview techniques for participants.
- Engaged with local businesses to promote youth employment opportunities and partnerships.
- Monitored participant attendance and provided daily reports to supervisors.
- Supervised children during lunchtime, recess, and other activities.
- Created an environment conducive to learning new skills.
- Encouraged positive behavior among participants through role modeling.
Education
Electrical - Electrical Engineering
Apex Technical School
Long Island City, NY 06.2025 - 10.2025
automotive - Automotive Certified
Alfred e smith
Bronx, NY 09.2019 - 06.2023
Skills
- Customer service
- Communication skills
- Time management
- Microsoft word
- Physical examinations
- Auto body repair and welding
- Automotive maintenance
- Customer service and communication
- Time management
- Microsoft Office proficiency
- Cleaning and sanitation
- Stock management
- Minor repairs and maintenance
- Recycling practices
- Electrical troubleshooting
- Safety compliance and monitoring
- Equipment maintenance and security
- Vehicle inspection and assessment
- Emotional support skills
- Computer literacy
- Safety compliance
- Problem resolution
- Program support
- Personal belongings inspection
- Mentoring
- Cleaning Experience
- Stocking
- Maintenance
- Minor repairs
- Recycling
- Outdoor cleaning
- Willing to learn
- Sanitation
- Emergency response
- Team collaboration
- Record keeping
- Attention to detail
- Problem solving
- Worksite safety
- Janitorial duties
- Strong work ethic
- Spill clean-up
- Heavy lifting
- Performance improvement
Certifications
- Automotive Program Certification – Alfred E. Smith High School, 2022Auto Body Program Certification – Apex Technical School, 2023Electrical Engineering Program Certification – Apex Technical School, 2025FDNY Fire Guard License (F-01) – New York, NY
Timeline
Electrical - Electrical Engineering
Apex Technical School
06.2025 - 10.2025
Porter/Maintenance Worker
Planned Companies
08.2024 - 09.2024
Concierge/Front Desk
Planned Companies
01.2024 - 08.2024
Janitor
Planned Companies
04.2023 - 01.2024
Summer Youth Employee
SYEP
06.2021 - 09.2021
automotive - Automotive Certified
Alfred e smith
09.2019 - 06.2023