Rafael Juarez
Corpus Christi,TX
Summary
Dedicated and adaptable professional seeking a full-time position that aligns with a college student schedule. Possess a strong work ethic, excellent organizational skills, and a commitment to achieving goals, eager to contribute talents to a dynamic team. Proven ability to manage time effectively and prioritize tasks while maintaining a high level of attention to detail. Adept at collaborating with diverse groups and leveraging effective communication to achieve team objectives. With a solid foundation in sales, communication, and technical support, I am ready to bring my enthusiasm and commitment to excellence to a position that accommodates a college student's demands.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Seaglass Apartments & Townhomes.
06.2023 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
05.2021 - 09.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Ensured optimal animal welfare with diligent monitoring and prompt response to any health or behavioral concerns.
- Streamlined operations, conducting regular evaluations of facility maintenance and sanitation practices.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sales Associate
Auto Zone
09.2020 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Mobile Sales Associate
Best Buy Inc
09.2019 - 04.2021
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through upselling and cross-selling techniques.
- Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
Cashier
JCPenney
06.2018 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced store''s visual appeal by organizing merchandise displays and maintaining cleanliness.
- Boosted sales revenue by identifying customer needs and suggesting suitable clothing options.
Host
On The Border
06.2017 - 12.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Education
High School Diploma -
Veterans Memorial High School
Corpus Christi, TX06.2019
Skills
- Customer Service
- Adaptability
- Application Support
- Technical Issue Analysis
- Cash Management
- Team Training
- Operations Management
Timeline
Leasing Consultant
Seaglass Apartments & Townhomes.
06.2023 - Current
Guest Experience Specialist
Petco Animal Supplies Stores Inc.
05.2021 - 09.2023
Sales Associate
Auto Zone
09.2020 - 04.2022
Mobile Sales Associate
Best Buy Inc
09.2019 - 04.2021
Cashier
JCPenney
06.2018 - 08.2019
Host
On The Border
06.2017 - 12.2017
High School Diploma -
Veterans Memorial High School
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