Rafael Lamourt

Developmental Training/Residential Supervisor

Misericordia Home

Chicago, IL

08.2004 - 11.2021

Coordinated all staffing schedules and made sure that each shift had adequate coverage.
Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
Scheduled fun social and recreational activities for residents.
Mediated conflict to provide safe and secure environment through policy enforcement.
Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
Established consistent relationships with residents to maintain professional boundaries.
Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Assisted staff and residents in handling tough situations to resolve problems.
Maintained individual records of emergency contacts and administrative support documentation for residents.
Guided residents to integrate into both academic and social communities on campus.
Initiated dormitory programs to foster positive relationships and safe social opportunities.
Provided supervision for cafeteria, laundry and special activities of facility.
Fostered productive and supportive environment for academic and social success.
Conducted timely evaluation of staff and resident progress to update post-conflict and post-disaster goals aligned with campus expectations.
Promoted positive relations between residents and staff.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Enforced policies and safety standards through building and room rounds.
Supported personal needs of residents dealing with diverse conditions.
Solved grievances and complaints by collaborating with residents and staff.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident and staff needs.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Conducted tours, orientation and educational sessions for residents, staff and families.
Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
Liaised between community programs and residents and counseled multiple community and assisted living residents.