Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rafael Lewis

Houston,TX

Summary

With a proven track record at FedEx Corporation, I excel in package handling and quality control, alongside exceptional communication skills. My experience spans from ensuring safety compliance to enhancing customer service at Home Depot, underpinned by achievements in streamlining operations and fostering positive relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx Corporation
Sugarland, TX
02.2025 - Current
  • Complied with federal, state, and company regulations regarding package handling.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
  • Maintained clean and organized work area, adhering to safety standards.

Customer Service Associate

Home Depot
Houston, TX
10.2010 - 04.2024
  • Provided product recommendations based on customer needs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Strengthened customer retention by offering discount options.

Sr. Administrator, II

FedEx
Houston, TX
01.2022 - 03.2024
  • Maintained the distribution, collection, and tracking of company handheld equipment in the Quality Assurance office, necessary to complete the sort task.
  • Repackaged damages, including relabeling, and preparing for continued shipping.
  • Processed damaged and leaking Hazmat packages for quality and shipping.
  • Used company computer software to identify the sender and destination of damaged packages and labels.

Behavior Health Specialist

Sacred Oak Medical Center
Houston, TX
03.2020 - 03.2021
  • Transported adult patients to and from multiple group homes to the medical center for necessary services.
  • Assisted doctors and therapists with treatment plan development and implementation as needed.
  • Observed individual and group therapy sessions, while monitoring patient behaviors, redirecting negative actions, and encouraging positive actions.
  • Maintained a 16-passenger company van at home and at the center for transporting.

Certified Educator - Classroom Teacher

Houston Independent School Distict
Houston, TX
08.2009 - 06.2014
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Developed and implemented lesson plans to meet the individual needs of students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and graded subject tests for students.
  • Conducted all necessary requirements of an elementary school teacher.

Education

Bachelor of Science - Sociology

Jarvis Christian College
Hawkins, TX
05-1995

Skills

  • Package handling
  • Safety compliance
  • Equipment operation
  • Quality control inspection
  • Sorting packages
  • Communication skills

Accomplishments

  • Sr. Admin of the Month - October 2023, FedEX

Certification

  • Certified Educator - Texas Education Agency

Timeline

Package Handler

FedEx Corporation
02.2025 - Current

Sr. Administrator, II

FedEx
01.2022 - 03.2024

Behavior Health Specialist

Sacred Oak Medical Center
03.2020 - 03.2021

Customer Service Associate

Home Depot
10.2010 - 04.2024

Certified Educator - Classroom Teacher

Houston Independent School Distict
08.2009 - 06.2014

Bachelor of Science - Sociology

Jarvis Christian College

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Rafael Lewis