Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Leyton

Fort Myers,FL

Summary

Dynamic General Manager with a proven track record at Aarons, Arona Home Essentials, Bransdsmartleasing excelling in business leadership and performance monitoring. Expert in coaching teams to enhance efficiency and customer satisfaction, achieving significant improvements in service quality. Skilled in budget management and contract negotiations, fostering strong relationships with clients and suppliers.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Rent A Center
01.2005 - 04.2007
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

General Manager

Aarons Sale and Lease
04.2007 - 02.2019
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

General Manager

Arona Home Essentials
03.2019 - 01.2021
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Late Stage Renewal Manager

Brandsmartleasing
01.2023 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Recovered over 300,000 dollars in recoveries of charge off accounts.

General Manager

Aarons
06.2025 - Current
  • Oversaw financial aspects of the business including budgeting, forecasting, expense management, and profit analysis.
  • Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
  • Developed high-performing teams through regular coaching, mentoring, and performance evaluations.
  • Recognized as a top-performing manager within the region due to excellent results achieved in sales growth.
  • Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
  • Developed and implemented strategies to increase sales and profitability.

Education

High School Diploma -

The Glory Of God Christian Private School
Miami, FL
08.2000

Skills

  • Focus and Follow-Through
  • Business Leadership
  • Problem Anticipation and Resolution
  • Management Training
  • Hiring and Onboarding
  • Performance Monitoring and Evaluation
  • Morale Improvements
  • Motivational Leadership

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Aarons
06.2025 - Current

Late Stage Renewal Manager

Brandsmartleasing
01.2023 - 07.2024

General Manager

Arona Home Essentials
03.2019 - 01.2021

General Manager

Aarons Sale and Lease
04.2007 - 02.2019

Assistant Manager

Rent A Center
01.2005 - 04.2007

High School Diploma -

The Glory Of God Christian Private School

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